Service Management Associate

2 weeks ago

Milton Keynes, Milton Keynes, United Kingdom 1627 Ins-Sure Svcs Ltd Full time

Job Summary:

We are seeking a highly skilled Service Management Associate to join our team at 1627 Ins-Sure Svcs Ltd. As a key member of our service management team, you will play a critical role in ensuring the delivery of high-quality services to our clients.

Key Responsibilities:

  • Monitor service quality and adherence to SLAs and KPIs, identifying areas for improvement and implementing corrective actions.
  • Provide support to the service management team in day-to-day operations, including coordination of client requests and engagement with clients to gather feedback and address concerns.
  • Collaborate with team members to support the implementation of process improvements and optimize resource allocation for service delivery.
  • Assist in the efficient resolution of service incidents and requests, following standard operating procedures and maintaining accurate records.
  • Support the generation of service reports for client and internal use, ensuring timely and accurate delivery.

Requirements:

  • Bachelor's degree in a relevant field or equivalent combination of education and experience.
  • Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role.
  • Proven experience in Service and Program Management, with proficiencies in strategic planning, team leadership, and performance management.
  • Continuous learner that stays abreast with industry knowledge and technology.

Preferred Qualifications:

  • Advanced degree in a relevant field.
  • Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library).

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