Associate Manager Service Delivery

2 months ago

Milton Keynes, Milton Keynes, United Kingdom 1627 Ins-Sure Svcs Ltd Full time

Job Summary:

At 1627 Ins-Sure Svcs Ltd, we are seeking a highly skilled Associate Manager Service Management to join our team. As a key member of our service management team, you will play a critical role in ensuring the delivery of high-quality services to our clients.

Key Responsibilities:

  • Monitor service quality and adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure optimal service delivery.
  • Provide support to the service management team in day-to-day operations, including the coordination of client requests and the implementation of process improvements.
  • Engage with clients to gather feedback, address basic concerns, and provide updates on service issues, ensuring excellent customer satisfaction.
  • Collaborate with team members to support the efficient resolution of service incidents and requests, following standard operating procedures.
  • Maintain service documentation and knowledge databases to ensure accurate and up-to-date information.
  • Support the generation of service reports for client and internal use, providing valuable insights for business decisions.
  • Coordinate resources for service delivery, optimizing resource allocation to meet business needs.

Requirements:

  • Bachelor's degree in a relevant field or equivalent combination of education and experience.
  • Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role.
  • Proven experience in Service and Program Management, with a strong understanding of strategic planning, team leadership, and performance management.
  • Continuous learner that stays abreast with industry knowledge and technology.
  • Advanced degree in a relevant field a plus.
  • Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library), a plus.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.

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