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Client Service Associate

1 month ago

Manchester, United Kingdom BNY Full time
Job Summary

BNY is seeking a highly skilled Client Service Associate to join our Client Service Team. As a key member of our team, you will be responsible for providing exceptional client service and support to our external clients.

Key Responsibilities

Work with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY
Support clients in addressing operational and technical questions or issues and ensuring requests are executed
Apply problem-solving skills based on precedence and experience
Provide clients with information related to BNY products and services, representing a limited number of lines of business and geographies, and direct them to the appropriate resources, as needed
Monitor client inquiries and escalate non-routine or complex issues to the appropriate team member, as needed

Requirements

Bachelor's degree or the equivalent combination of education and experience is required
Experience in an operational area and/or client services preferred

About BNY

BNY is a leading global financial services company that touches nearly 20% of the world's investible assets. Our culture empowers employees to grow and succeed, and we are committed to creating an inclusive workplace. We offer highly competitive compensation, benefits, and wellbeing programs, as well as access to flexible global resources and tools for your life's journey.

Why Join BNY?

At BNY, we are proud of our reputation as a leader in the industry, and we are committed to making a positive impact on the world. We offer a dynamic and supportive work environment, and we are dedicated to helping our employees achieve their career goals.

Benefits and Rewards

BNY offers a comprehensive benefits package, including highly competitive compensation, benefits, and wellbeing programs. We also offer access to flexible global resources and tools for your life's journey, as well as generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Equal Employment Opportunity

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.