Client Service Associate II

4 weeks ago


Manchester, United Kingdom BNY Full time
Role Overview

As a Client Service Associate II at BNY, you will play a vital role in delivering exceptional client experiences. Your primary responsibility will be to work closely with external clients to resolve complex day-to-day issues related to BNY Trade services. You will provide expert guidance, support, and resources to ensure seamless execution of client requests.

Key Responsibilities
  • Collaborate with clients to resolve complex issues and direct them to appropriate resources at BNY.
  • Support clients in addressing operational and technical issues, applying problem-solving skills and judgment to analyze information and mitigate associated risks.
  • Provide clients with information related to BNY products and services, representing Trade Services lines of business and geographies, and direct them to the appropriate resources as needed.
  • May serve as the central point of contact for business development and assume client onboarding and/or risk management responsibilities.
  • Monitor client inquiries, resolve non-routine issues, and escalate complex issues to the appropriate team member as needed.
  • Contribute to business development efforts by leveraging knowledge of client issues and needs.
  • Participate in internal activities and initiatives designed to improve the client experience, recommending process improvements.
  • Support multiple, moderately complex client accounts.

Requirements
  • Experience in an operational area and/or client services is required.
  • Bachelor's degree or the equivalent combination of education and experience is preferred.

About BNY

BNY is a leading global financial services company that empowers its employees to grow and succeed. Our culture is built on a strong foundation of excellence, innovation, and inclusivity. We are committed to creating a workplace where everyone feels valued, respected, and supported. Join us in our mission to make a positive impact on the world through our work.

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