Client Service Associate II
4 weeks ago
As a Client Service Associate II at BNY, you will play a vital role in delivering exceptional client experiences. Your primary responsibility will be to work closely with external clients to resolve complex day-to-day issues related to BNY Trade services. You will provide expert guidance, support, and resources to ensure seamless execution of client requests.
Key Responsibilities
- Collaborate with clients to resolve complex issues and direct them to appropriate resources at BNY.
- Support clients in addressing operational and technical issues, applying problem-solving skills and judgment to analyze information and mitigate associated risks.
- Provide clients with information related to BNY products and services, representing Trade Services lines of business and geographies, and direct them to the appropriate resources as needed.
- May serve as the central point of contact for business development and assume client onboarding and/or risk management responsibilities.
- Monitor client inquiries, resolve non-routine issues, and escalate complex issues to the appropriate team member as needed.
- Contribute to business development efforts by leveraging knowledge of client issues and needs.
- Participate in internal activities and initiatives designed to improve the client experience, recommending process improvements.
- Support multiple, moderately complex client accounts.
Requirements
- Experience in an operational area and/or client services is required.
- Bachelor's degree or the equivalent combination of education and experience is preferred.
About BNY
BNY is a leading global financial services company that empowers its employees to grow and succeed. Our culture is built on a strong foundation of excellence, innovation, and inclusivity. We are committed to creating a workplace where everyone feels valued, respected, and supported. Join us in our mission to make a positive impact on the world through our work.
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