Client Services Associate

4 weeks ago


Manchester, United Kingdom BNY Full time

About BNY

BNY is a leading global financial services company that empowers employees to grow and succeed. With over 50,000+ employees across the globe, we touch nearly 20% of the world's investible assets. Our unique culture enables us to create solutions with clients that benefit businesses, communities, and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Our talented team helps make money work for the world.

About the Role

We are seeking a Client Services Associate to join our Treasury Services Client Servicing team in EMEA. This role is located in Manchester and offers a hybrid working arrangement.

Responsibilities

  • Servicing clients across different market segments and/or regions with multiple countries and languages.
  • Acting as a first point of contact for client inquiries related to payments transactions.
  • Ability to individually manage day-to-day workload and prioritize based on urgency.
  • Provide day-to-day servicing support to BNY Treasury Services Relationship Management and maintain positive client experience to our existing and potential new clients.

Requirements

  • Direct Client Facing Experience within Financial Services
  • Experience of correspondent banking or understanding of the payments product and life cycle
  • Experience of client digital portals offered by financial institutions.
  • Experience of working in a global team

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.



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