Client Service Associate

5 days ago


Manchester, United Kingdom CarFinance 247 Full time

About The Role

We are seeking a highly organized and detail-oriented Client Service Associate to join our CarFinance 247 team. In this role, you will be responsible for managing a client base and working closely with our Business Managers to provide a seamless journey for our customers and dealers.

Main Responsibilities

  • Assisting with all pre & post sales activities, including document checking and verifying.
  • Managing a client base and working alongside our Business Managers to ensure a smooth process for our customers.
  • Providing the link between the Business Managers and other internal teams to ensure a seamless process for our customers.
  • Assisting with all pre & post sales activities, including document checking and verifying.
  • Providing support to customers who need help completing documents or understanding their finance agreements.
  • Arranging and uploading documentation, checking for accuracy, and identifying errors, discrepancies, vulnerability, and fraud.
  • Handling internal and team calls and email queries from departments, funders, and customers.
  • Maintaining confidentiality over personal data and information relating to our partnerships and customers.
  • Processing large volumes of work in line with company SLAs and quality standards.
  • Working closely with our finance partners to provide the final paperwork for approved payouts.

About You

  • Having worked within an FCA-regulated environment is preferred but not essential.
  • Being extremely organized and having good attention to detail.
  • Previous experience of working within a fast-paced environment.
  • Positive attitude and willingness to learn.

What We Offer

We offer a competitive salary and the opportunity to work in a dynamic and fast-paced environment. Full training will be provided, and no sales experience is necessary.

Working Hours

Full-time hours (37.5 hours per week) with shifts between 9am-7pm, Monday to Friday. One in three Saturdays on a rotating basis, 9am-5:30pm.



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