Client Service Associate II

4 weeks ago


Manchester, United Kingdom BNY Full time
Job Summary

BNY is seeking a highly skilled Client Service Associate II to join our team in Manchester, UK. As a key member of our Client Service team, you will be responsible for providing exceptional service to our clients, resolving complex day-to-day issues, and ensuring requests are executed efficiently.

Key Responsibilities
  • Work with external clients to resolve complex issues related to BNY's Corporate Actions and Income services.
  • Support clients in addressing operational and technical issues, applying problem-solving skills and experience to analyze information and mitigate risk.
  • Provide clients with information related to BNY products and services, representing Corporate Actions and Income lines of business and geographies.
  • Monitor client inquiries, resolve non-routine issues, and escalate complex issues to the appropriate team member.
  • Contribute to business development efforts by using knowledge of client issues and needs.
  • Participate in internal activities and initiatives designed to improve the client experience.

Requirements
  • Experience in an operational area and/or client services required.
  • Bachelor's degree or the equivalent combination of education and experience preferred.

About BNY
BNY Mellon is a leading global financial services company with a strong culture of excellence. We offer highly competitive compensation, benefits, and wellbeing programs, as well as access to flexible global resources and tools for your life's journey. Our commitment to diversity, equity, and inclusion is reflected in our awards, including America's Most Innovative Companies, World's Most Admired Companies, and Human Rights Campaign Foundation's Corporate Equality Index.

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