Customer Service Representative

10 hours ago


Kidderminster, Worcestershire, United Kingdom AF Blakemore & Son Ltd Full time

Customer Service Representative Opportunity

16 Hours P/W - flexible shifts available

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.

Key Responsibilities:

  • Customer Service:
  • Provide a warm and welcoming experience for customers, responding to their queries and needs in a professional and courteous manner.
  • Process customer transactions efficiently and accurately, maintaining a positive and friendly service.
  • Upsell selected products to customers and highlight multi-buy offers to maximize sales.
  • Store Operations:
  • Work stock, checking deliveries, stocking shelves, and maintaining a clean and organized sales floor.
  • Complete additional assigned tasks, such as date checking, stock and gap checking, price changes, and promotional displays.
  • Adhere to all company policies and procedures.

Requirements:

  • Previous experience in a similar role and/or industry is preferred.
  • Reliable and detail-oriented with excellent communication skills.
  • Ability to work effectively in a team environment and independently.
  • Previous cash handling experience is preferred but not essential.

What We Offer:

  • Excellent benefits package, including holiday, maternity, and paternity leave and pay.
  • Opportunities for career development and growth within the company.
  • Generous staff discount in all our stores.
  • Paid breaks and free tea and coffee.
  • Early access to pay and 24/7 access to payslips and rotas.
  • Wellbeing support and company pension scheme.

About Us:

A.F. Blakemore & Son Ltd is a leading convenience retailer with a strong commitment to customer service and community involvement. We offer a supportive and inclusive work environment, with opportunities for career growth and development.



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