Resident Services Coordinator

5 hours ago


London, Greater London, United Kingdom CV-Library Full time
Job Summary

We are seeking an experienced Resident Relationship Officer to join our team at CV-Library. As a key member of our team, you will be responsible for delivering high-quality services to residents, providing effective out-of-hours emergency cover and crisis intervention support.

Key Responsibilities
  1. Deliver excellent services to residents, working flexibly to meet their needs and provide effective out-of-hours emergency cover.
  2. Provide early intervention for individuals or households with additional needs, building confidence and support networks to achieve required outcomes.
  3. Ensure regular evaluation of interventions with residents, seeking supervision and expert clarity from the multi-disciplinary specialist team where progress is limited.
Requirements
  • Knowledge of housing law and experience of working in complex housing organisations and with vulnerable residents.
  • A strong ability to work independently and as part of a team, with excellent communication and interpersonal skills.
Benefits
  • An estimated salary range of £25,000 - £30,000 per annum, depending on experience.
  • Ongoing training and development opportunities to help you grow in your role.


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