Resident Services Coordinator

3 hours ago


London, Greater London, United Kingdom CV-Library Full time

Housing Management Position:

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We are seeking a highly skilled Housing Officer to fill a critical role as a Tenancy Management Specialist within our Public Sector client's service. As a key member of the team, you will play a vital role in delivering high-quality housing services across the borough of Ealing.

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About the Role:

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This position involves managing tenancies from beginning to end, including serving legal notices, conducting home visits, estate inspections, processing Successions, drafting cases to refer to legal, resident engagement, and working with multiple internal teams and external agencies to manage the estate.

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Key Responsibilities:

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  • Deliver coordinated resident services as part of a multi-disciplinary team.">
  • Maintain accurate and retrievable records of key actions and decisions.">
  • Draft, plan, and issue reports and correspondence on behalf of the service.">
  • Deliver housing services across disciplines (i.e., rents, tenancy, leasehold).">
  • Support and encourage resident involvement and active citizen activities in the local neighborhoods.">
  • Work with Tenancy Sustainment Officers to coordinate a multi-disciplinary approach to vulnerable residents.">
  • Safeguard vulnerable residents in line with Council policies.">
  • Liaise with other relevant services to deliver a holistic housing management service.">
  • Deliver all activities and tasks with skill and diplomacy, upholding the Council's equalities and diversity policies.">
  • Be responsible for working safely in accordance with the Council's procedures and policies.">
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What We Offer:

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This role comes with a competitive salary of £28,660 per annum, paid in 35 hours per week. You will also receive up to 28 days' paid annual leave per holiday year, increasing to 36 days after 12 weeks. Additionally, you will have access to IT equipment and hybrid working arrangements, allowing you to balance your work and personal life effectively.

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Requirements:

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To succeed in this role, you should have strong Tenancy Management experience and a proven track record of delivering excellent results in a similar environment. You must be able to communicate effectively with stakeholders, both internally and externally, and possess excellent organizational and time management skills.

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Please note that only candidates with previous experience in Tenancy Management will be considered for this position.



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