Technical Support Specialist
16 hours ago
At XMA, we are seeking a skilled Technical Support Specialist to join our team in Livingston. As a key member of our helpdesk team, you will be the first point of contact for customers and will be responsible for logging technical incidents and requests, resolving them in accordance with our service level agreements.
You will take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. You will also work closely with other members of the technical support team to reach a satisfactory resolution.
This role is ideal for someone with at least 6-12 months experience within a technical role, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would be an advantage.
We estimate the salary for this position to be around £24,000 per annum.
XMA is committed to fostering an inclusive environment in which employees feel encouraged to share their unique perspectives and leverage their strengths. We welcome applicants from all backgrounds and varying experiences.
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