Technical IT Support Lead

4 weeks ago


Livingston, West Lothian, United Kingdom SCC Full time

SCC is a leading provider of IT services, and we are currently seeking an experienced **Senior ICT Field Support Engineer** to join our team.

The successful candidate will have a strong background in IT hardware and software support, with excellent diagnostic and problem-solving skills, and will be able to work independently and as part of a team.

**Job Summary:

We are looking for a highly skilled and experienced Senior ICT Field Support Engineer to join our team at SCC. The salary for this role is £45,000 - £60,000 per annum, depending on experience.

**Key Responsibilities:

  • Attend customer sites to provide technical support on IT hardware and software products within the required Service Level Agreement (SLA).
  • Collaborate with internal teams to ensure seamless delivery of services to customers.
  • Develop and implement technical solutions to improve customer satisfaction.
  • Maintain accurate records of customer interactions, including incident management and resolution.

**Requirements:

  • CompTIA A+ and CompTIA Server+ qualifications or equivalent knowledge/experience.
  • Ability to work at height and undertake varied manual handling activities.
  • High standard of communication and inter-personal skills to support colleagues and team members.

**Benefits:

  • Competitive salary
  • Large company benefits package
  • Company van
  • Broad flexible benefits scheme
  • 2 paid-for volunteering days a year


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