Technical Support Specialist

1 month ago


Livingston, West Lothian, United Kingdom Kinly Full time

About the Role:

We are seeking a skilled Technical Support Specialist to join our Technical Service Desk Team at Kinly. As a key member of our team, you will provide exceptional support to our corporate, retail, and government clients.

Key Responsibilities:

  • Provide first-level technical support for Audio Visual systems, including troubleshooting and resolving faults.
  • Log and track incidents using our service platforms.
  • Communicate effectively with clients to understand their needs and provide solutions.
  • Work collaboratively with the team to identify and resolve technical issues.
  • Participate in the creation of knowledge base articles to improve workflow efficiency and knowledge sharing.
  • Support other engineering teams as needed.

Requirements:

  • Proven experience in technical support, preferably in the Audio Visual industry.
  • Excellent customer service and communication skills.
  • Able to work under pressure and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Knowledge of Audio Visual systems, including digital and analogue signals.

About Kinly:

Kinly is a globally trusted AV and UCC technology advisor to world-class organizations. We design, engineer, and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences.

Why Kinly?

We are a multi-award-winning team of innovative professionals, committed to empowering our teams to develop and learn new skills. We offer a dynamic and supportive work environment, with opportunities for growth and development.



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