Technical Support Specialist
1 month ago
About the Role:
We are seeking a skilled Technical Support Specialist to join our Technical Service Desk Team at Kinly. As a key member of our team, you will provide exceptional support to our corporate, retail, and government clients.
Key Responsibilities:
- Provide first-level technical support for Audio Visual systems, including troubleshooting and resolving faults.
- Log and track incidents using our service platforms.
- Communicate effectively with clients to understand their needs and provide solutions.
- Work collaboratively with the team to identify and resolve technical issues.
- Participate in the creation of knowledge base articles to improve workflow efficiency and knowledge sharing.
- Support other engineering teams as needed.
Requirements:
- Proven experience in technical support, preferably in the Audio Visual industry.
- Excellent customer service and communication skills.
- Able to work under pressure and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Knowledge of Audio Visual systems, including digital and analogue signals.
About Kinly:
Kinly is a globally trusted AV and UCC technology advisor to world-class organizations. We design, engineer, and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences.
Why Kinly?
We are a multi-award-winning team of innovative professionals, committed to empowering our teams to develop and learn new skills. We offer a dynamic and supportive work environment, with opportunities for growth and development.
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