Technical Support Specialist

5 days ago


Livingston, West Lothian, United Kingdom The Channel Recruiter Ltd Full time

We are seeking a highly skilled Technical Support Specialist to join our team at The Channel Recruiter Ltd in Livingston. As a key member of our technical support team, you will be responsible for providing exceptional customer service and resolving technical issues in a timely and professional manner.

Key Responsibilities:

  • Provide first-line technical support to customers via phone, email, or other communication channels
  • Log and resolve technical incidents and requests according to our service level agreements
  • Work collaboratively with the technical support team to achieve satisfactory resolutions

About Us:

The Channel Recruiter Ltd is an independent UK company with full geographic coverage. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

Your Skills and Qualifications:

  • At least 6-12 months experience within a technical role, specifically on a helpdesk
  • Experience of Ivanti, Service Now or ITSM tools is an advantage, but all training is provided

What We Offer:

  • A competitive salary of £24,000 per annum
  • A range of benefits, including private healthcare, pension, and 25 days holiday rising to 30 over 5 years
  • Ongoing training and development opportunities

Location:

Livingston

Job Type: Full-time



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