Technical Support Specialist
5 days ago
At XMA, we are seeking a skilled Technical Support Specialist to join our helpdesk team at our Livingston offices.
This is an excellent opportunity for someone with experience in technical roles and ITSM tools. We offer comprehensive training, so even if you don't have direct experience of Ivanti or Service Now, your helpdesk skills will be highly valued.
The successful candidate will work closely with other members of the technical support team, providing exceptional customer service by resolving technical incidents and requests efficiently. They will take ownership of tickets, ensuring customers have a consistent point of contact and timely updates on their queries.
We are committed to fostering an inclusive environment where employees feel empowered to share their perspectives, leverage their strengths, and act authentically. Our diverse teams drive innovation, and we welcome applications from candidates with varying backgrounds and experiences.
XMA is proud to be an equal opportunity employer, dedicated to diversity and inclusion in the workplace. Qualified applicants will be considered without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, or any other protected status.
In this role, you can expect a competitive salary of £24,000 per annum, along with a range of benefits, including private healthcare, pension, 25 days holiday rising to 30 over 5 years, group life insurance, income protection, gym discounts, free fuel Fridays, employee of the quarter, and employee referral program.
We strive to create a positive impact in the lives of our customers and users, helping them achieve more with technology. If you're passionate about delivering real-life outcomes and making a difference, we encourage you to apply for this exciting opportunity.
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