Customer Relationship Specialist

5 days ago


Wellingborough, Northamptonshire, United Kingdom Emplas Group Full time

Emplas Group is seeking a highly skilled Customer Relationship Specialist to join our team. As a key member of our support team, you will be responsible for maintaining strong relationships with our existing and new customers, ensuring their needs are met through exceptional service and support.

Main Responsibilities:
  • Maintain close relationships with customers to understand their requirements and preferences.
  • Provide assistance to customers regarding our products and services, addressing their queries and resolving any issues in a timely manner.
  • Keep customers informed about order lead times and progress.
  • Collaborate with other departments to resolve customer complaints and concerns.
  • Receive, process, and ship customer orders accurately and on time.
  • Deliver outstanding quality and service levels that exceed customer expectations.

Key Skills:

Excellent communication and interpersonal skills.

Ability to build and maintain strong relationships with customers.

Problem-solving and conflict resolution skills.

Organizational and time management skills.

Knowledge of our products and services.

Estimated Salary: $50,000 - $65,000 per year, depending on experience.



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