Customer Liaison Specialist

1 day ago


Wellingborough, Northamptonshire, United Kingdom Vizion Network Ltd. Full time
Job Details

Job Title: Customer Liaison Specialist

Location: Wellingborough

Salary: £25,198 per annum

About the Role

Vizion Network Ltd. is seeking a highly skilled Customer Liaison Specialist to join our team. As a key member of our Customer Support Team, you will be responsible for delivering exceptional customer service and resolving customer complaints.

Key Responsibilities

  • Act as the first point of contact for customers, clients, and repair network members, responding promptly to their queries and concerns.
  • Process and resolve expressions of dissatisfaction within FCA guidelines and internal/external SLAs.
  • Ensure accurate and detailed recording of all information using the company's management systems.
  • Highlight potential process improvements to reduce the level of EODs.
  • Communicate with internal departments for resolution.

Requirements

To be successful in this role, you will need:

  • Good knowledge of Microsoft Office.
  • GCSE Maths and English.
  • Excellent telephone manner.
  • Ability to build and maintain relationships.
  • Experience of handling customer complaints.

What We Offer

At Vizion Network Ltd., we offer a competitive package that includes:

  • 29 days annual leave, including statutory bank holidays.
  • Additional birthday holiday day.
  • Holiday Purchase Scheme (on completion of probation period).
  • Employee Assistance Programme, including counselling and 24/7 GP.
  • Company events and functions.
  • Free food days.
  • Free parking.
  • Close proximity to shops and amenities.


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