Fintech Customer Success Professional

7 days ago


Manchester, United Kingdom Elvis Eckardt Recruitment Full time
Fintech Customer Success Professional

We are looking for a skilled Fintech Customer Success Professional to join our team. This role involves working closely with clients to understand their needs and deliver solutions that meet those needs.

The ideal candidate will have 3-5 years of experience in a customer-facing role, preferably in B2B SaaS implementation or project management.

Key Responsibilities
  • Client Engagement: Build strong relationships with clients and understand their needs.
  • Implementation & Delivery: Own the onboarding and implementation process for B2B SaaS clients.
  • Project Management: Plan and coordinate project activities to meet deadlines.
  • Stakeholder Management: Communicate effectively with internal and external stakeholders.
  • Commercial Capability: Identify and capitalize on business opportunities.
  • Process Improvement: Improve existing processes to increase efficiency and effectiveness.
Compensation

An estimated salary range of £60,000 - £80,000 per annum, depending on experience.



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