Customer Success Executive

4 weeks ago

Manchester, United Kingdom Morgan King Professional Services Full time
Job Description

Customer Success Executive


Our client:

"We are a business intelligence platform that empowers companies to harness data to drive revenue, mitigate financial risks, and streamline compliance processes. Since 2012, we’ve supported businesses of all sizes, helping thousands thrive. Our mission is to become the UK’s leading provider of business data intelligence and analytics, specialising in growth prediction, global compliance risk, and insolvency by 2025."


Job Summary:

As a Customer Success Executive, you will be instrumental in ensuring customers' satisfaction and success by delivering exceptional support and guidance. You’ll act as a key point of contact for clients, handling inquiries, resolving issues, and providing proactive engagement through phone, email, and chat. Reporting directly to the Head of Customer Experience, your role is critical to achieving industry-leading retention rates and supporting the organisation’s ambitious goals.


Key Responsibilities


Customer Onboarding

  • Develop and execute seamless onboarding programs to set customers up for success from the outset.
  • Conduct detailed sessions to familiarise new users with platform features and benefits.
  • Create and deliver training materials, including webinars, tutorials, and user documentation.

Customer Engagement and Support

  • Provide responsive support via phone and email, logging service tickets in HubSpot.
  • Proactively engage with customers to ensure they achieve their business objectives using the platform.
  • Create trial account requests for internal teams.
  • Escalate technical issues to the appropriate team and manage external supplier tickets to address discrepancies.

Customer Training and Adoption

  • Deliver refresher and advanced training sessions upon request.
  • Drive user adoption by implementing strategies that promote the full utilisation of platform capabilities.
  • Launch campaigns highlighting new features and functionalities to boost engagement.

Customer Success and Value Delivery

  • Monitor customer health metrics and usage data to identify and mitigate churn risks.
  • Conduct regular business reviews to showcase customer success and discuss future objectives.
  • Act as a customer advocate, providing insights and feedback to improve product offerings and overall satisfaction.

Ad Hoc Duties

  • Assist Customer Success and Account Managers with additional tasks as needed.
  • Build strong customer relationships by understanding their operations and providing tailored support.

Qualifications & Experience

  • Exceptional written and verbal communication skills.
  • A passion for problem-solving and familiarity with cloud-based technologies.
  • Empathy and a deep understanding of customer needs.
  • A self-starter mindset with a creative approach to problem-solving.
  • Interest in company data is a bonus, but not essential.

Personal Traits

  • Thrives in a fast-paced, customer-focused environment.
  • Embodies core values: drive, collaboration, community, challenge, and trust.
  • Demonstrates adaptability, resilience, curiosity, and ownership.
  • Values diversity and fosters an inclusive environment.

  • Customer Success Executive

    1 month ago

    Manchester, United Kingdom Morgan King Professional Services Full time

    Job Description Customer Success Executive Our client: "We are a business intelligence platform that empowers companies to harness data to drive revenue, mitigate financial risks, and streamline compliance processes.Since 2012, we've supported businesses of all sizes, helping thousands thrive.Our mission is to become the UK's leading provider of business...

  • Customer Success Executive

    5 days ago

    Manchester, United Kingdom Intellect Group Full time

    Job Title: Customer Success Executive Location: Fully Remote Salary: £35,000 - £45,000 Hiring: 12 Positions Available I’m working with a fantastic online retailer, one of our valued clients, who is looking for Customer Success Executives to join their expanding team. This fully remote opportunity offers flexibility and the chance to work with a leading...

  • Customer Success Executive

    7 months ago

    Manchester, United Kingdom YourPrime Recruitment Full time

    The Customer Success Executive Role As our Customer Success Executive, you’ll engage with our customers and work closely with the product team to provide feedback and experiences that are essential to the success of our product and the reputation of the company. You’ll have experience combined with a passion for customer relationships and be constantly...

  • Customer Success Executive

    2 weeks ago

    Manchester, United Kingdom Page Personnel Full time

    Join a talented team to learn and grow within your career! - Opportunity to learn and create a new skill set **About Our Client**: We are working alongside a well known business based in Manchester, established in the Logistics Distribution and Supply Chain industry. Supplying to a wide range of retailers, they are looking for someone for their Customer...

  • Customer Success Executive

    1 month ago

    Manchester, United Kingdom Morgan King Professional Services Full time

    Customer Success Executive Our client: "We are a business intelligence platform that empowers companies to harness data to drive revenue, mitigate financial risks, and streamline compliance processes.Since 2012, we've supported businesses of all sizes, helping thousands thrive.Our mission is to become the UK's leading provider of business data intelligence...

  • Customer Success Executive

    2 weeks ago

    Manchester, United Kingdom Morgan King Professional Services Full time

    Customer Success ExecutiveOur client:"We are a business intelligence platform that empowers companies to harness data to drive revenue, mitigate financial risks, and streamline compliance processes. Since 2012, we’ve supported businesses of all sizes, helping thousands thrive. Our mission is to become the UK’s leading provider of business data...

  • Customer Success Executive

    1 month ago

    Manchester, United Kingdom Morgan King Professional Services Full time

    Customer Success ExecutiveOur client:"We are a business intelligence platform that empowers companies to harness data to drive revenue, mitigate financial risks, and streamline compliance processes. Since 2012, we’ve supported businesses of all sizes, helping thousands thrive. Our mission is to become the UK’s leading provider of business data...

  • Customer Success Executive

    1 month ago

    Manchester, United Kingdom Morgan King Professional Services Full time

    Customer Success ExecutiveOur client:"We are a business intelligence platform that empowers companies to harness data to drive revenue, mitigate financial risks, and streamline compliance processes. Since 2012, we’ve supported businesses of all sizes, helping thousands thrive. Our mission is to become the UK’s leading provider of business data...

  • Customer Success Executive

    1 month ago

    Manchester, United Kingdom Morgan King Professional Services Full time

    Customer Success ExecutiveOur client:"We are a business intelligence platform that empowers companies to harness data to drive revenue, mitigate financial risks, and streamline compliance processes. Since 2012, we’ve supported businesses of all sizes, helping thousands thrive. Our mission is to become the UK’s leading provider of business data...

  • Customer Success Executive

    2 weeks ago

    Manchester, United Kingdom Morgan King Professional Services Full time

    Customer Success Executive Our client: "We are a business intelligence platform that empowers companies to harness data to drive revenue, mitigate financial risks, and streamline compliance processes. Since 2012, we’ve supported businesses of all sizes, helping thousands thrive. Our mission is to become the UK’s leading provider of business data...

  • Customer Success Executive

    1 day ago

    Manchester, United Kingdom Morgan King Professional Services Full time

    Customer Success Executive - £30-£32K - Based out of Manchester (office based)Must have experience of working in a Tech based businessAbout the CompanyOur client is a dynamic business intelligence platform that helps companies drive revenue, reduce financial risks, and streamline compliance processes. Founded in 2012, they aim to become the UK’s leading...

  • Customer Success Executive

    20 hours ago

    Manchester, United Kingdom Morgan King Professional Services Full time

    Customer Success Executive - £30-£32K - Based out of Manchester (office based) Must have experience of working in a Tech based business About the Company Our client is a dynamic business intelligence platform that helps companies drive revenue, reduce financial risks, and streamline compliance processes. Founded in 2012, they aim to become the UK’s...

  • Customer Success Executive

    2 days ago

    Manchester, United Kingdom Morgan King Professional Services Full time

    Customer Success Executive - £30-£32K - Based out of Manchester (office based)Must have experience of working in a Tech based businessAbout the CompanyOur client is a dynamic business intelligence platform that helps companies drive revenue, reduce financial risks, and streamline compliance processes. Founded in 2012, they aim to become the UK’s leading...

  • Customer Success Executive

    1 day ago

    Manchester, United Kingdom Morgan King Professional Services Full time

    Customer Success Executive - £30-£32K - Based out of Manchester (office based)Must have experience of working in a Tech based businessAbout the CompanyOur client is a dynamic business intelligence platform that helps companies drive revenue, reduce financial risks, and streamline compliance processes. Founded in 2012, they aim to become the UK’s leading...

  • Customer Success Executive

    13 hours ago

    Manchester, United Kingdom Morgan King Professional Services Full time

    Customer Success Executive - £30-£32K - Based out of Manchester (office based)Must have experience of working in a Tech based businessAbout the CompanyOur client is a dynamic business intelligence platform that helps companies drive revenue, reduce financial risks, and streamline compliance processes. Founded in 2012, they aim to become the UK’s leading...

  • Customer Success Executive

    2 weeks ago

    Manchester, United Kingdom Sherborne Talent Solutions Full time

    I am currently recruiting for a passionate and talented individual with great people skills to fulfil the role of a Customer Success Executive within the financial solutions sector. This is an exciting and rewarding opportunity to work with an established and highly successful company whereby you will get to with a fantastic talented group of people! The...

  • Customer Success Executive

    1 month ago

    Manchester, UK, Greater Manchester, United Kingdom Morgan King Professional Services Full time

    Customer Success ExecutiveOur client:"We are a business intelligence platform that empowers companies to harness data to drive revenue, mitigate financial risks, and streamline compliance processes. Since 2012, we’ve supported businesses of all sizes, helping thousands thrive. Our mission is to become the UK’s leading provider of business data...

  • Customer Success Executive

    2 days ago

    Manchester, UK, Greater Manchester, United Kingdom Morgan King Professional Services Full time

    Customer Success Executive - £30-£32K - Based out of Manchester (office based)Must have experience of working in a Tech based businessAbout the CompanyOur client is a dynamic business intelligence platform that helps companies drive revenue, reduce financial risks, and streamline compliance processes. Founded in 2012, they aim to become the UK’s leading...

  • Customer Experience Advocate

    2 weeks ago

    Manchester, United Kingdom Customer Labs Full time

    Job ResponsibilitiesWe're seeking a Complaints & Customer Service Executive to join our Operational Excellence Development team. Your primary focus will be on providing top-notch customer service and resolving complaints efficiently.Deliver responsive and empathetic customer service via various channelsAnalyze and resolve complex customer complaints in a...

  • Customer Success Executive

    2 weeks ago

    Manchester, United Kingdom ORDERYOYO Full time

    **Onboarding and Customer Success Associate** We are looking for a highly motivated individual with a passion for helping people and connecting with future and existing clients to join the OrderYOYO family. We could not create the world’s greatest food community without our Restaurant Partners, and we are driven by keeping those partners happy and...