Customer Success Associate

2 days ago


Manchester, United Kingdom Morgan King Professional Services Full time

At Morgan King Professional Services, we are seeking a skilled Customer Success Associate to join our team. As a key member of our customer-facing staff, you will be responsible for ensuring the successful adoption and utilization of our business intelligence platform by clients. This role is ideal for an individual with exceptional communication skills, a passion for problem-solving, and a deep understanding of customer needs.

The estimated salary for this position is £45,000 - £55,000 per annum, depending on experience. You will work in a fast-paced, customer-focused environment where adaptability, resilience, curiosity, and ownership are highly valued.

Your primary responsibilities will include developing and executing seamless onboarding programs, conducting detailed sessions to familiarise new users with platform features and benefits, and creating training materials to support client success. You will also provide responsive support via phone and email, escalate technical issues to the appropriate team, and manage external supplier tickets to address discrepancies.

In addition to these duties, you will drive user adoption by implementing strategies that promote the full utilisation of platform capabilities and launch campaigns highlighting new features and functionalities to boost engagement. Your key performance indicators (KPIs) will include customer health metrics, usage data, and overall satisfaction levels.



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