Customer Success Associate
2 days ago
At Morgan King Professional Services, we are seeking a skilled Customer Success Associate to join our team. As a key member of our customer-facing staff, you will be responsible for ensuring the successful adoption and utilization of our business intelligence platform by clients. This role is ideal for an individual with exceptional communication skills, a passion for problem-solving, and a deep understanding of customer needs.
The estimated salary for this position is £45,000 - £55,000 per annum, depending on experience. You will work in a fast-paced, customer-focused environment where adaptability, resilience, curiosity, and ownership are highly valued.
Your primary responsibilities will include developing and executing seamless onboarding programs, conducting detailed sessions to familiarise new users with platform features and benefits, and creating training materials to support client success. You will also provide responsive support via phone and email, escalate technical issues to the appropriate team, and manage external supplier tickets to address discrepancies.
In addition to these duties, you will drive user adoption by implementing strategies that promote the full utilisation of platform capabilities and launch campaigns highlighting new features and functionalities to boost engagement. Your key performance indicators (KPIs) will include customer health metrics, usage data, and overall satisfaction levels.
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Customer Success Associate
7 months ago
Manchester, United Kingdom Street Group Full timeManchester (Hybrid, up to 2 days WFH) | up to £25k (OTE of £27,000 - £30,000) Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody...
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Customer Success Specialist
2 weeks ago
Manchester, United Kingdom Psd Group Full timeJob Description Customer Success Specialist Summary Location: Manchester Airport Day Rate: Negotiable (INSIDE IR35) Duration: 6 Months Availability: ASAP About the Client My client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft and governments.Their technology powers more seamless, safe and sustainable air...
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Customer Success Manager
3 weeks ago
Manchester, United Kingdom Verint Full time***Must be fluent in German*** Role Purpose Our German speaking Customer Success Manager (CSM) is a trusted advisor for Verint customers, working with customer influencers and decision makers to achieve overall business objectives through the utilization of Verint products.The CSM will cultivate client loyalty and satisfaction by bridging organizational and...
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Customer Success Associate
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Manchester, United Kingdom DELIVEROO Full timeJob DescriptionThis role involves supporting new restaurants as they get started with Deliveroo, ensuring a high level of service and addressing any questions they have.A key aspect of this hybrid position is working to tight turnaround times, navigating requests from restaurants, and collaborating with the launch team, sales team, and account managers.To be...
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Customer Success Specialist
3 weeks ago
Manchester, United Kingdom Psd Group Full timeCustomer Success Specialist Summary Location: Manchester Airport Day Rate: Negotiable (INSIDE IR35) Duration: 6 Months Availability: ASAP About the Client My client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft and governments.Their technology powers more seamless, safe and sustainable air travel.They are...
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Manager of Customer Success
5 months ago
Manchester, United Kingdom SafetyCulture Full timeSafetyCulture is a customer and product-led SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. Our HQ is in Sydney, and alongside our Manchester office located in the heart of the city centre, we also have a presence in Kansas City, Amsterdam, Manila, and...
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Customer Success Associate
1 week ago
Manchester, United Kingdom Focustechs Full timeAbout the Role:We are seeking a talented Technical Support Expert to join our team at Focustechs. As a Technical Support Expert, you will be responsible for providing top-notch technical support to our clients. Your primary duties will include assisting clients with frontline support over all channels, maintaining Best in Class Customer Service Delivery, and...
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Director of Customer Success
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Manchester, United Kingdom SafetyCulture Full timeSafetyCulture is a customer and product-led SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. Our HQ is in Sydney, and alongside our Manchester office located in the heart of the city centre, we also have a presence in Kansas City, Amsterdam, Manila, and...
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Customer Success Associate
1 week ago
Manchester, United Kingdom Travel Counsellors Full timeDo you want to be part of a team that's shaping the future of travel technology?About the PositionThis Service Desk Analyst role will see you working on a variety of tasks, from project and install phases to early and in-life support.You'll be responsible for system performance and monitoring, providing technical support to our users both onsite and...
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Customer Success Specialist
2 months ago
Manchester, United Kingdom psd group Full timeCustomer Success Specialist Summary Location: Manchester Airport Day Rate: Negotiable (INSIDE IR35) Duration: 6 Months Availability: ASAP About the Client My client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft and governments. Their technology powers more seamless, safe and sustainable air...
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Customer Success Specialist
3 weeks ago
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Customer Success Specialist
2 weeks ago
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Customer Success Specialist
1 month ago
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Customer Success Specialist
2 months ago
Manchester, United Kingdom psd group Full timeCustomer Success Specialist Summary Location: Manchester AirportDay Rate: Negotiable (INSIDE IR35)Duration: 6 MonthsAvailability: ASAPAbout the ClientMy client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft and governments. Their technology powers more seamless, safe and sustainable air travel.They are...
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Customer Success Specialist
2 months ago
Manchester, United Kingdom psd group Full timeCustomer Success Specialist Summary Location: Manchester AirportDay Rate: Negotiable (INSIDE IR35)Duration: 6 MonthsAvailability: ASAPAbout the ClientMy client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft and governments. Their technology powers more seamless, safe and sustainable air travel.They are...
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Customer Success Specialist
2 months ago
Manchester, United Kingdom psd group Full timeCustomer Success Specialist Summary Location: Manchester AirportDay Rate: Negotiable (INSIDE IR35)Duration: 6 MonthsAvailability: ASAPAbout the ClientMy client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft and governments. Their technology powers more seamless, safe and sustainable air travel.They are...
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Customer Success Specialist
2 months ago
Manchester, United Kingdom psd group Full timeCustomer Success Specialist Summary Location: Manchester AirportDay Rate: Negotiable (INSIDE IR35)Duration: 6 MonthsAvailability: ASAPAbout the ClientMy client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft and governments. Their technology powers more seamless, safe and sustainable air travel.They are...
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Customer Service Associate
2 weeks ago
Manchester, United Kingdom City & County Credit Union Full time**Job Description:** Customer Service AssociateAt City & County Credit Union, we are committed to delivering exceptional customer service to our members. We are seeking a Customer Service Associate to join our team and help us achieve this goal.As a Customer Service Associate, you will be responsible for handling customer inquiries, resolving issues, and...
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Client Success Manager
1 month ago
Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeJob Description The Company: B2B Demand Generation agency working with tech businesses across the UK, Highly invested and involved founders looking to drive success across the business. The Opportunity: Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth. As the...
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Client Success Manager
2 months ago
Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:B2B Demand Generation agency working with tech businesses across the UK,Highly invested and involved founders looking to drive success across the business.The Opportunity:Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth.As the client key contact for c.25...