Customer Success Associate
1 week ago
We are seeking a talented Technical Support Expert to join our team at Focustechs. As a Technical Support Expert, you will be responsible for providing top-notch technical support to our clients. Your primary duties will include assisting clients with frontline support over all channels, maintaining Best in Class Customer Service Delivery, and managing all service tickets to defined processes.
Responsibilities:
• Assist clients with frontline support over all channels.
• Maintain Best in Class Customer Service Delivery.
• Maintain telephone standards to defined KPI's.
• Manage all service tickets to defined processes.
• Gain and maintain core qualifications in line with your personal training plan.
• Maintain and improve quality standards with continuous improvement functions.
Requirements:
• 1+ years of experience in a technical support role.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.
• Knowledge of Windows 10/11 and Office 365 applications.
• Experience with supporting workstation hardware.
• Full driving license and vehicle.
What We Offer:
• Salary range: £26,000 - £34,000 per annum.
• Flexible mobile working arrangements.
• Ongoing training and development opportunities.
• A dynamic and supportive team environment.
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