Customer Success Associate

3 months ago

Manchester, United Kingdom Street Group Full time

Manchester (Hybrid, up to 2 days WFH) | up to £25k (OTE of £27,000 - £30,000)

Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.

If you join us, you’ll be helping to improve the property industry for everyone. As a Customer Success Associate you’ll be ensuring our customers are getting the most out of our award-winning prospecting tool, Spectre. You’re a real self-starter, a great communicator, and a confident and talented problem-solver who isn’t afraid of going above and beyond for our customers.

This is a fast-paced role where no two days are ever the same - on any given day, you could be onboarding new clients to Spectre, troubleshooting their queries, or providing best practice guidance. You'll also work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features.

If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in

**A bit about you**
- You come from either an Lettings Agency or Estate Agency background
- You are passionate about providing an excellent customer experience
- You have excellent written and verbal communication skills (fluency in written and spoken English)
- You're a resilient, motivated, self-starter, with the ability to work independently and the drive to grow a company that's in an exciting period of rapid growth
- You're highly organised with exceptional attention to detail
- You have strong IT-literacy

**Here’s what you can expect to be working on as a Customer Success Associate at Street Group**
- You have strong IT-literacy
- Supporting our clients to achieve great results with Spectre; from on-boarding new customers to proactively ensuring existing clients are getting the most out of the system through strategy calls and and training sessions
- Implementing creative solutions to proactively resolve potential issues for customers
- Ensuring feedback flows from Customer Success to the relevant business and product teams
- Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customers
- Up-selling additional products to existing clients

**Who are Street Group?**

We’re an award-winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone.

Our products, Street.co.uk, Spectre, and Insights form a powerful trio, working harmoniously together to transform an agent’s job. From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging 1,000s of agencies across the UK.

Back in 2015, our co-Founder, Tom Staff, spent his evenings building Spectre v1.0. He’d seen first-hand an opportunity to automate the very manual process of winning new business for estate agents. Spectre is now our multi award-winning, instruction generation tool, generating an average return on investment for them of over 3000%.

**Why join Street Group?**:
Hybrid-working - you can work from home 2 days per week depending on your team
️ Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax)
Joining a culture that supports your development and encourages growth
£500 yearly L&D budget for your career development
Your birthday on us - we pay, you stay away
‘Give something back’ - 2 paid days volunteering on us
Enhanced maternity, paternity & adoption pay
Mental health & well-being support via Health Assured
Regular well-being initiatives
Joining a new team in an exciting business with huge ambition
Be a part of something bigger - everyone in our team is passionate about improving the entire property industry It's a huge goal, but it motivates us to do better every single day
‍ A chance to work on cutting-edge technology
Comfortable, relaxed office space - office dogs welcome
Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
Company and team off-sites, events and happy hours
Cycle to work scheme
Electric car salary sacrifice scheme
Feel good about sustainability - we're a climate-positive company

**Salary**:
**Interview Process**: 4 stages = Introductory call with one of our Talent team > Homework task > Hiring Manager Interview > Final interview.

We want to make our interviews as inclusive as possible, so if yo

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