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Customer Success Associate
2 months ago
Compensation: £24,000 + £2,000 OTE
Blink Payment is revolutionizing the financial transaction sector. Our esteemed online service, supported by a committed UK-based team, leads the charge in the payment platform evolution.
At Blink Payment, we deliver payment solutions, driven by human expertise. We innovate and leverage cutting-edge technology to simplify the process of managing payments and ensuring timely receipts for our clients.
What Sets Us Apart:
Personalized Service - with a Trustpilot rating of 4.7, we are available for communication through various channels including online live chat, email, and phone.
Robust Platform - Our payment system is both secure and efficient, accommodating every payment method your business may require.
Ease of Use - We prioritize simplicity, consolidating your business transactions and reconciliations into one user-friendly platform.
Our platform is designed to be intuitive and effective, facilitating quick, easy, and secure payment processing. We offer a streamlined experience, featuring multiple payment options, comprehensive reporting, and customization, all in one location.
Our Core Principles:
Foster a positive atmosphere
Remain alert and engaged
Embrace problem-solving
Exceed expectations
Explore our website for more information.
Role Summary:
We are in search of a Customer Success Associate to guarantee an exceptional experience for our clientele. The ideal candidate will adeptly manage and resolve customer inquiries, cultivate strong relationships with clients, and possess a deep understanding of our technology and mission. We value competitive, energetic individuals who thrive on challenges.
Key Duties:
- Overseeing and addressing customer support inquiries with professionalism and diligence
- Taking full responsibility for the complete support process – from initial contact to resolution
- Maintaining meticulous records on Salesforce
- Engaging through all customer support channels – Phone, Email, Live chat
- Supporting and nurturing key relationships with other departments within the organization
Ideal Candidate Profile:
- Exceptional attention to detail and organizational capabilities
- Minimum of 1 year experience in a customer support role
- Outstanding communication and interpersonal abilities
- Alignment with Blink's core principles - Foster a positive atmosphere, remain alert and engaged, embrace problem-solving, exceed expectations
- Ability to maintain a friendly yet professional demeanor
Why Choose Blink Payment?
- Join a rapidly growing privately owned enterprise
- 26 Days Annual Leave + Bank Holidays
- An extra day of leave for your Birthday
- Private Health Insurance (Vitality)
- Access to Perkbox - our flexible benefits platform
- Matched pension contributions up to 6%
- Enhanced maternity/paternity leave
- Regular company social events + quarterly off-site gatherings
- Opportunities for Learning & Development
- Recreational activities in the office including Pool, Table Tennis, and Darts
- Complimentary fruit available
- £50 voucher annually for Blink merchandise
