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Customer Success Associate

2 months ago

Manchester, United Kingdom Oliver James Associates Ltd. Full time

About Oliver James Associates Ltd.

We are seeking a highly motivated and organized Customer Success Associate to join our team. As a Customer Success Associate, you will play a key role in ensuring the success of our clients by providing exceptional support and service.

Key Responsibilities:

  • Work closely with our Customer Success Managers to ensure effective and efficient onboarding of new clients.
  • Provide general administrative and project support, including database management and data entry.
  • Ensure accuracy of databases and documentation.
  • Assist in the development and implementation of strategies to drive client engagement and retention.
  • Collaborate with cross-functional teams to identify and address client needs and concerns.

Requirements:

  • Recent graduate or experience in a related field, such as business development or client services.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office and database management software.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Location:

This is a remote position, with occasional travel to our offices in Manchester required.