Customer Success Associate
4 weeks ago
About Oliver James Associates Ltd.
We are seeking a highly motivated and organized Customer Success Associate to join our team. As a Customer Success Associate, you will play a key role in ensuring the success of our clients by providing exceptional support and service.
Key Responsibilities:
- Work closely with our Client Success Managers to ensure effective and efficient onboarding of new clients.
- Provide general administrative and project support, including database management and data entry.
- Ensure accuracy of databases and documentation.
- Assist in the development and implementation of strategies to drive client engagement and retention.
- Collaborate with cross-functional teams to identify and address client needs and concerns.
Requirements:
- Recent graduate or experience in a related field, such as business development or client success.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office and database management software.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
Location:
This is a remote position, with occasional travel to client sites required.
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