Customer Success Specialist

1 week ago


Manchester, United Kingdom Psd Group Full time

Job Description Customer Success Specialist Summary Location: Manchester Airport Day Rate: Negotiable (INSIDE IR35) Duration: 6 Months Availability: ASAP About the Client My client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft and governments.
Their technology powers more seamless, safe and sustainable air travel.
They are looking to hire a Service Delivery Coordinator on an initial 6-month contract, with a view to convert to a permanent role.
About the Role Reporting to the Service Delivery Manager you will be responsible for supporting the endto-end service delivery process to meet and exceed customer expectations.
As a Senior Associate Customer Success Specialist your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle.
A key aspect of the role would be to form a relationship of trust with customers, anticipate needs, and act with agility and flexibility in the face of any situation that may arise.



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