Customer Success Manager

3 weeks ago


Wantage, Oxfordshire, United Kingdom Airbox Systems Limited Full time

Role Overview:

The Customer Success Manager plays a critical role in the customer team, reporting to the Head of Onboarding and Customer Success. This position requires a proven track record in start-up/scale-up environments, with a focus on onboarding and supporting product adoption within the existing account base.

Key Performance Indicators (KPIs):

Sales and Customer Metrics:

  • Time to Value/Go Live
  • Churn Rate
  • CSAT / NPS
  • Customer Health Score

Key Responsibilities:

  1. Deliver onboarding to new customers and ongoing training in line with service agreements.
  2. Work closely with Key Account Managers to share account risks or opportunities identified.
  3. Identify and action opportunities for proactive outreach where there are indicators for account risks and opportunities.
  4. Responsible for the sign off and management of delivery time frames for the Client Assessment and Deployment Profiles, ensuring they fit in with agreed KPIs and contractual agreements.
  5. Responsible for the coordination of internal teams across the business to deliver professional services on time and within budget.
  6. Demonstrated success as a Customer Success Manager.

This role offers a dynamic, flexible, and fun scale-up work environment, with benefits including 26 days of holiday per year, private medical coverage, and a pension scheme with up to 6% matching contribution.

Flexible & Hybrid Working Locations:

Work in a way that's best for you, whether that is in the office or not. We have a mandatory in-office Town Hall day each spring and autumn, and when you visit the office, you'll meet colleagues on walking pads, planning sessions over a game of tennis table, or grabbing bean bags in our "Quality" collaborative space.



  • Wantage, Oxfordshire, United Kingdom Airbox Systems Limited Full time

    Job Description:Ambitious individuals are sought to take on the role of Customer Success Manager at Airbox Systems Limited, where they will play a pivotal part in our customer team. Reporting to the Head of Onboarding and Customer Success, successful candidates will possess a proven track record in start-up/scale-up environments and be responsible for...


  • Wantage, Oxfordshire, United Kingdom Gold Care Homes Full time

    About Gold Care HomesWe are seeking a Customer Relations Manager to build trusting relationships with key stakeholders, ambassadors in the community, prospective residents, and their families.This role will be the first point of contact for our enquirers, effectively and empathetically supporting them in the journey of finding a care home for themselves or...


  • Wantage, Oxfordshire, United Kingdom Gold Care Homes Full time

    About Gold Care HomesWe are seeking a Customer Relations Manager to join our team at St. Katharine's care home. As a key member of our sales team, you will be responsible for building trusting relationships with key stakeholders, ambassadors in the community, prospective residents, and their families.As the first point of contact for our enquirers, you will...


  • Wantage, Oxfordshire, United Kingdom Airbox Systems Limited Full time

    We are driven by passion and a shared enthusiasm for making the world a better place. Our team is comprised of individuals with diverse backgrounds in military, aviation, and law enforcement, who serve as our guiding principles in navigating the organisation through various periods. Our core values and attributes include Commitment, Positive Realism, Ethics,...


  • Wantage, Oxfordshire, United Kingdom AVENSYS CONSULTING (UK) LTD Full time

    We are seeking an experienced Onsite Program Manager with a proven track record of 20+ years in IT, specializing in SAP transformations, implementations, and rollouts within the manufacturing domain. The ideal candidate will act as a trusted advisor to the customer, engaging with CXO-level stakeholders, aligning enterprise IT landscapes, and driving the...


  • Wantage, Oxfordshire, United Kingdom Royal Mail Group Full time

    Job Title: Route Deliverer with Excellent Customer ServiceAbout Royal Mail Group:Royal Mail Group is committed to delivering an exceptional service to our customers and communities. As a Postperson with Driving, you will play a key role in helping us achieve this goal.Estimated Salary: £12.54 per hour, paid monthly, with opportunities for overtime and...


  • Wantage, Oxfordshire, United Kingdom Airbox Systems Limited Full time

    We are a dynamic and forward-thinking company driven by passion and a commitment to excellence. Our team is comprised of talented individuals with diverse backgrounds in military, aviation, and law enforcement.As a key member of our Sales and Customer Success leadership team, you will play a critical role in driving growth and expansion into new markets....


  • Wantage, Oxfordshire, United Kingdom Purdicom Full time

    About the RolePurdicom is a leading value-added distributor of enterprise-level Wi-Fi, Point-to-Point, and security technologies. We are seeking a skilled Security Solutions Account Manager to join our Sales Team.As a Security Solutions Account Manager, you will be responsible for identifying new opportunities to grow Purdicom's Cybersecurity business within...

  • Sales Assistant

    4 weeks ago


    Wantage, Oxfordshire, United Kingdom Wantage Full time

    About the Role:We are seeking a highly motivated and enthusiastic Sales Assistant to join our team at Savers in Wantage. As a Sales Assistant, you will be responsible for providing exceptional customer service, maintaining a high level of store standards, and working collaboratively with the team to achieve sales targets.Key Responsibilities:Provide...


  • Wantage, Oxfordshire, United Kingdom CV-Library Full time

    Job Title: Facilities Management Coordinator">About the Role: We are seeking a highly organized and detail-oriented Facilities Management Coordinator to join our team. As a key member of our facilities team, you will be responsible for ensuring the smooth day-to-day operation of our facilities, including coordinating maintenance schedules, managing...


  • Wantage, Oxfordshire, United Kingdom Helping Hands Full time

    Job DescriptionWe are seeking an experienced Care Development Manager to join our dedicated team at Helping Hands. This exciting opportunity will involve supporting the branch team with auditing and compliance, ensuring carers are trained to the highest standard, and conducting risk assessments.Main Responsibilities:Developing and implementing training...


  • Wantage, Oxfordshire, United Kingdom Smart 1 Recruitment Limited Full time

    Job Title: Contract ManagerJob Reference: Not applicableSmart 1 Recruitment Limited is seeking an experienced Contract Manager to be accountable for all Contract Management activities associated with Hard Services for assigned clients. The successful candidate will ensure both PPM and Reactive works are completed, sites are compliant, organic growth and...


  • Wantage, Oxfordshire, United Kingdom Purdicom Full time

    Job Title: Security Account ManagerPurdicom is a leading technology company based in Oxfordshire, offering a unique blend of innovation and expertise in the field of cybersecurity. We are seeking a highly motivated and experienced Security Account Manager to join our Sales Team and contribute to our success in this exciting and rapidly growing market.Key...


  • Wantage, Oxfordshire, United Kingdom Element Solutions Inc Full time

    Company OverviewAt Element Solutions Inc, we are revolutionizing the electronics industry with our commitment to excellence, reliability, and sustainability. With a legacy spanning over a century, we have continually set new benchmarks for innovation and performance.About the JobWe are seeking a highly skilled Global Film Technical Manager to join our team...


  • Wantage, Oxfordshire, United Kingdom Element Solutions Inc Full time

    Global Film Technical Manager RoleAt Element Solutions Inc, we are seeking a highly skilled Global Film Technical Manager to join our team. As a key member of our organization, you will be responsible for managing our technical and applications team to create and drive the global film technical support strategy.Key Responsibilities:Support the sales team in...


  • Wantage, Oxfordshire, United Kingdom Element Solutions Inc Full time

    Unlock Your Potential in a Global Film Technical RoleAt Element Solutions Inc, we're committed to revolutionizing the electronics industry with cutting-edge materials and technologies. As a Global Film Technical Manager, you'll be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our...


  • Wantage, Oxfordshire, United Kingdom MP Jobs Ltd ta MP Recruitment Group Full time

    Job Title: Helpdesk Contracts AdministratorMP Jobs Ltd t/a MP Recruitment Group is seeking a skilled Helpdesk Contracts Administrator to join our team.Key Responsibilities:Monitor and manage active jobs, ensuring planning and escalations are in place as required and update systems accordingly.Collate and prepare operational and performance data for analysis...


  • Wantage, Oxfordshire, United Kingdom Care UK Full time

    Job DescriptionWelcome to Charlton Lodge, a luxury Care Home located in a picturesque market town. We are part of the Care UK family, a multi-award-winning care provider that supports its managers to achieve their ambitions.As a member of our team, you will be working in a new luxury care home opening in Autumn 2024. Our care home is part of a family that...


  • Wantage, Oxfordshire, United Kingdom Shorterm Group Full time

    We are seeking a skilled Warehouse Operations Manager to join our team at Shorterm Group in Wantage, Oxford.Key Responsibilities:Manage and coordinate warehouse operations to ensure efficient stock management and inventory control.Develop and implement effective inventory management systems to minimize stock discrepancies and optimize storage...

  • Credit Controller

    1 month ago


    Wantage, Oxfordshire, United Kingdom Page Personnel Sales Full time

    About Our ClientPage Personnel Sales is seeking a skilled Credit Controller to join our team in a tranquil, remote location. As a Credit Controller, you will be responsible for managing the company's cash flow and ensuring timely payments from customers.Key ResponsibilitiesCredit Control DutiesThe successful candidate will be responsible for:Managing the...