Care Coordinator

4 weeks ago


Coventry, Coventry, United Kingdom Home Instead Full time

Care Coordinator Job Description

**Job Summary:**

We are seeking a highly organized and detail-oriented Care Coordinator to join our team at Home Instead. As a Care Coordinator, you will play a vital role in ensuring the smooth delivery of care services to our clients.

**Key Responsibilities:**

* Meet with clients to assess their care needs and discuss their preferences
* Complete care plans and ensure they are up-to-date
* Support care staff through observations, support visits, and supervisions
* Understand and build effective and efficient schedules around our clients and care professionals
* Ensure schedules are prepared, considering travel time, holidays, training, and last-minute cancellations
* Be responsive to changes in the schedule and liaise with relevant team members
* Match care professionals to new clients in conjunction with the client services team and arrange introductions
* Ensure client schedules are matched to their needs, with the same care professional and the same times each week, where possible
* Develop excellent relationships with both clients and care professionals so both can enjoy positive experiences
* Work with the recruitment team to ensure sufficient current and future staffing levels are met
* Support with home visits and providing companionship and personal care as and when required

**Requirements:**

* Full British driving license required
* Computer literacy
* NVQ Level 3 in Health and Social Care
* Experience of working in a scheduling role within a home care or other relevant environment such as logistics
* Highly resilient and positive with excellent customer service and communication skills
* Excellent organization and prioritization skills with the ability to work calmly and accurately under pressure
* Team player with strong interpersonal skills with the ability to build rapport quickly
* Excellent attention to detail with the ability to multi-task

**What We Offer:**

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. We encourage applications from all sections of the community as we want to reflect the neighborhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.


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