Customer Service Professional

6 days ago


Banbury, Oxfordshire, United Kingdom Plus One Recruitment Full time
Job Title: Customer Service ProfessionalDescription:

We are seeking a highly skilled Customer Service Professional to join our team at Plus One Recruitment. The ideal candidate will have previous experience working in a customer service or sales office environment, where they have been able to efficiently manage clients queries in a timely manner.

  • Dealing with product orders over the phone or email, ensuring all orders are entered or uploaded accurately into the CRM (SAP).
  • Respond promptly to any customer enquiries, via the phone or email.
  • Make sure all customer details are kept up to date on the CRM and if any changes are required ensure they are inputted accurately.
  • Be knowledgeable in all products and services.
  • Handle/manage customer complaints, ensuring all problems are resolved in an effective and efficient manner.
Key Skills & Experience:
  • Previous experience within customer service or a sales-based role.
  • Experience using Microsoft Applications; Excel, Word, Outlook.
  • SAP experience, desirable.
  • Strong problem solving, organisation, and planning skills with an eye for detail.
Benefits:
  • Office based: Monday-Friday, 8:30am-5pm.
  • 22 days holiday, plus bank holidays.
  • Onsite parking.
  • Pension scheme.
  • Full training will be given.

Estimated Salary: £25,000 - £28,000 per annum



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