Service Delivery and Support Professional

3 days ago


Banbury, Oxfordshire, United Kingdom JACOBS DOUWE EGBERTS Full time

The Service Delivery and Support Professional at JACOBS DOUWE EGBERTS is responsible for delivering local customer services in line with defined policies and procedures. This involves providing a complete order process and customer service facility to all customers, ensuring that all order and delivery issues are promptly resolved to maintain the highest level of customer service.

You will be responsible for processing customer orders, handling customer complaints efficiently, and gathering data from Demand Planning to provide insights on stock issues. Additionally, you will be required to administer customer account data, communicate effectively with internal and external stakeholders, and adhere to defined policies and procedures.

We are seeking an experienced professional with a strong background in customer service principles, SAP, and Microsoft Office. The ideal candidate should possess excellent communication skills, attention to detail, and the ability to handle multiple tasks simultaneously. With a competitive salary of $70,000 - $90,000 per annum, this opportunity offers a stable and rewarding career path for those passionate about delivering exceptional customer experiences.



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