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Customer Service Excellence Specialist

1 month ago

Banbury, Oxfordshire, United Kingdom JACOBS DOUWE EGBERTS Full time

The role of a Customer Service Excellence Specialist at JACOBS DOUWE EGBERTS is to deliver exceptional customer service and ensure seamless order processing. This involves processing customer orders with precision, minimizing errors, and maximizing customer satisfaction. To achieve this goal, you will work closely with various departments to resolve issues efficiently and maintain the highest level of customer service.

In this position, you will be responsible for handling customer complaints in a timely and effective manner. You will also gather data from Demand Planning to provide insights on stock issues and administer customer account data with accuracy. Additionally, you will be required to communicate effectively with both internal and external stakeholders, adhering to defined policies and procedures.

We are seeking an experienced professional with a strong background in customer service principles, SAP, and Microsoft Office. The ideal candidate should possess excellent communication skills, attention to detail, and the ability to handle multiple tasks simultaneously. With a competitive salary of $60,000 - $80,000 per annum, this opportunity offers a stable and rewarding career path for those passionate about delivering exceptional customer experiences.