People Services Specialist

2 weeks ago

Bradford, Bradford, United Kingdom Yorkshire Building Society Full time

Colleague Experience Expert

As a key member of our team, you will play a vital role in delivering exceptional colleague experience across the entire colleague lifecycle. From onboarding and pay to career progression and leaving us, you will be the first point of contact for colleagues where digital channels are unavailable or where the query is too complex to be resolved through digital channels. You will provide answers to queries relating to People policies, processes, and systems and execute transactions relating to the colleague lifecycle that are not available through self-service.

About the Role

As part of the People Services function, you will act as the first point of contact for colleagues, providing expert advice and support to ensure a seamless experience. You will manage onboarding for new candidates joining YBS, carrying out all the required pre-employment checks in line with the relevant regulatory and legislative guidance.

As a Colleague Experience Expert, you will have a deep focus on operational excellence and continuous improvement, delivering the desired service levels and colleague experience. You will have the opportunity to apply your skills in supporting a progressive program of work as we continue to transform our foundations.

About You

To succeed in this role, you will have:

Excellent customer service skills that enable you to build trust and put the colleague at the heart of the experience.Exceptional organisational skills, attention to detail, and accuracy.Ability to effectively manage conflicting priorities.Ability to spot process efficiencies and effect changes that benefit the business and colleagues.Knowledge and experience of general HR practices.

About us

At YBS, we don't have shareholders, we have members. We care about people and that includes you. So here, you'll be respected for who you are, you'll be able to bring your whole self to work, and you'll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We're happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, we're committed to helping you develop your skills and move ahead in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

Holiday. You'll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.Bonus. At YBS, we work collaboratively and share in our success together, so when we reach our goals, we're all rewarded with an on-target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).Pension. We know how important it is to save towards the future, that's why we'll contribute up to 11% into your YBS pension.Healthcare. Health and wellbeing are an important part of life at YBS, when you join us, you'll have access to a range of health benefits to suit your life, including private medical insurance, dental, and healthcare plans.My Benefits. When you join YBS, you'll have access to our self-service benefits portal, where you can access a range of retail, hospitality, and health discounts.

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