People Services Advisor

21 hours ago

Bradford, Bradford, United Kingdom Liberty Global Shared Services Limited Full time

Role Overview

We are seeking a People Services Advisor to join our team at Liberty Global Shared Services Limited in Bradford. As a key member of our central specialty service, you will be responsible for delivering high-quality and consistent Employee Services advice, support, and resolution to all employees, people managers, and outside parties across the end-to-end employee lifecycle spectrum.

Key Responsibilities

  • Deliver a quality, consistent, compliant, and professional service to all employees.
  • Resolve day-to-day employee and line manager service enquiries, issues, and complaints, identifying and escalating any issues and incidents as appropriate.
  • Support line managers and employees with generalist people support, including absence/performance management and misconduct guidance.
  • Ensure that all employee data is entered into associated Employee Services systems in a timely, accurate, and consistent manner, to agreed standards and targets.
  • Create and maintain documents, records, and data to agreed procedures and standards.
  • Ensure the contact management system reflects the nature of the query to ensure a high level of People/Shared Service satisfaction.
  • Action workflow requests in a timely and consistent manner.
  • Ensure a high level of confidentiality is maintained in all aspects of work.
  • Ensure all corporate policies, standards, and agreed People/Shared Service processes are understood by employees and people team, rectifying any non-conformances and making approved amendments where necessary.
  • Engage the employee and line manager on the right guidance process, signposting them and walking them through the right templates, materials, etc. to increase their understanding and capability to self-serve.
  • Understand the needs of employees, line managers, and people team (internal and external) and continuously seek to improve people services.

Requirements

  • Must have a minimum L3 CIPD qualification.
  • An understanding of the HR employee lifecycle.
  • An interest in understanding of employment law, its application, and best practice.
  • Strong telephone and email communication skills, capable of delivering advice, guidance, and managing challenging conversations over the phone at pace.
  • Experience of providing relevant advice on policy and process to line managers and employees desirable.

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