People Services Advisor
4 weeks ago
We're seeking a People Services Advisor to join our team in Bradford.
Liberty Global Shared Service Centre (LGSSC) acts as a central specialty service supporting the wider Liberty Global group with specialisms in areas of Finance, Accounting, People, Legal & Systems. This central team supports a number of businesses across Liberty Global.
You will be delivering high-quality and consistent Employee Services advice, support, and resolution to all employees, people managers, and outside parties across the end-to-end employee lifecycle spectrum, through the application of People/Shared Services policies and procedures with the purpose of making LGSSC a great place to work and delivering a great experience to our employees, in a way that improves their effectiveness day to day.
Key Responsibilities:
- Deliver a quality, consistent, compliant, and professional service to all employees
- Resolve day-to-day employee and line manager service enquiries, issues, and complaints, identifying and escalating any issues and incidents as appropriate
- Support line managers and employees with generalist people support including, absence/performance management and misconduct guidance
- Ensure that all employee data is entered into associated Employee Services systems in a timely, accurate, and consistent manner, to agreed standards and targets
- Create and maintain documents, records, and data to agreed procedures and standards
- Ensure the contact management system reflects the nature of the query to ensure a high level of People/Shared Service satisfaction
- Action workflow requests in a timely and consistent manner
- Ensure a high level of confidentiality is maintained in all aspects of work
- Ensure all corporate policies, standards, and agreed People/Shared Service processes are understood by employees and people team, rectifying any non-conformances and making approved amendments where necessary
- Engage the employee and line manager on with the right guidance process, signposting them and walking them through the right templates, materials, etc. to increase their understanding and capability to self-serve
- Understand the needs of employees, line managers, and people team (internal and external) and continuously seek to improve people services
Requirements:
- Must have a minimum L3 CIPD qualification
- An understanding of the HR employee lifecycle
- An interest in understanding of employment law, its application, and best practice
- Strong telephone and email communication skills, capable of delivering advice guidance and managing challenging conversations over the phone at pace
- Experience of providing relevant advice on policy and process to line managers and employees desirable
What's in it for you?
- Competitive salary + Bonus **where applicable**
- 25 days annual leave with the option to purchase 5 more
- Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover, and dental insurance
- Matched pension contribution up to 10%
- Access to our car benefit scheme
- Access to our online learning platform to continue to develop and grow your career with us
- The chance to join an innovative, fast-paced, and passionate team
About us:
Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We're eager to hear from you, no matter your background.
-
People Services Advisor
4 weeks ago
Bradford, Bradford, United Kingdom Liberty Global Shared Services Limited Full timeEmployee Services Advisor OpportunityLiberty Global Shared Services Limited is seeking a skilled Employee Services Advisor to join our team in Bradford. As a key member of our Shared Services team, you will play a vital role in delivering high-quality Employee Services advice, support, and resolution to all employees, people managers, and external parties...
-
People Services Advisor
4 weeks ago
Bradford, Bradford, United Kingdom Liberty Global Shared Services Limited Full timeRole OverviewWe are seeking a skilled People Services Advisor to join our team at Liberty Global Shared Services Limited. This role will involve delivering high-quality employee services, providing advice and support to employees, people managers, and external parties across the employee lifecycle spectrum.Key ResponsibilitiesDeliver a professional and...
-
People Services Advisor
3 weeks ago
Bradford, Bradford, United Kingdom Liberty Global Shared Services Limited Full timeRole OverviewWe are seeking a People Services Advisor to join our team at Liberty Global Shared Services Limited in Bradford. As a key member of our central specialty service, you will be responsible for delivering high-quality and consistent Employee Services advice, support, and resolution to all employees, people managers, and outside parties across the...
-
People Services Advisor
4 weeks ago
Bradford, Bradford, United Kingdom Liberty Global Shared Services Limited Full timeEmployee Services Advisor RoleWe are seeking a skilled Employee Services Advisor to join our team in Bradford. As an Employee Services Advisor, you will provide high-quality advice, support, and resolution to employees, people managers, and external parties across the employee lifecycle spectrum.Key Responsibilities:Deliver a quality, consistent, compliant,...
-
People Services Advisor
4 weeks ago
Bradford, Bradford, United Kingdom Liberty Global Shared Services Limited Full timeEmployee Services ExpertWe're seeking a skilled HR Advisor to join our Employee Services Team in our Bradford office.As an HR Advisor, you will deliver high-quality and consistent Employee Services advice, support, and resolution to all employees, people managers, and outside parties across the end-to-end employee lifecycle spectrum.Key...
-
People Services Advisor
4 weeks ago
Bradford, Bradford, United Kingdom Liberty Global Shared Services Limited Full timeDelivering Exceptional Employee ServicesWe are seeking a highly skilled People Services Advisor to join our Employee Services Team in Bradford. As a key member of our team, you will provide high-quality advice, support, and resolution to employees, people managers, and external parties across the entire employee lifecycle.Key Responsibilities:Deliver a...
-
People Services Specialist
3 weeks ago
Bradford, Bradford, United Kingdom Liberty Global Shared Services Limited Full timeRole Overview We are seeking a skilled People Services Specialist to join our Liberty Global Shared Service Centre (LGSSC) team in Bradford. As a People Services Specialist, you will play a vital role in delivering high-quality employee services, support, and resolution to our employees, people managers, and external parties across the end-to-end employee...
-
Customer Service and Collections Advisor
2 weeks ago
Bradford, Bradford, United Kingdom Yorkshire Water Full timeYorkshire Water is a leading water company that serves over 5 million people across the Yorkshire region. As a Customer Service and Collections Advisor, you will play a crucial role in providing exceptional customer service and ensuring that our customers pay their bills on time.The salary for this position is £24,000 per annum, plus benefits. As a Customer...
-
Administrative Support for Mortgage Advisors
2 days ago
Bradford, Bradford, United Kingdom Lime Search & Select Ltd Full timeWe are seeking a highly skilled Administrative Support for Mortgage Advisors to join our team at Lime People Search & Select Ltd. As an experienced administrative professional, you will provide vital support to our mortgage advisors, ensuring seamless day-to-day operations.Your key responsibilities will include preparing reports, maintaining accurate...
-
Service Advisor
2 weeks ago
Bradford, Bradford, United Kingdom JCT600 Full timeJob Summary:We are looking for a highly motivated and customer-focused Service Advisor to join our team at JCT600. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that every aspect of our customers' visits is catered for in a positive and professional manner.The ideal candidate will have a proven track...
-
Human Resources Advisor
4 weeks ago
Bradford, Bradford, United Kingdom Service Care Solutions - Housing Full timeAt Service Care Solutions - Housing, we are seeking a highly skilled Human Resources Advisor to join our dynamic team. As a key member of our HR function, you will play a vital role in delivering our people strategy and ensuring that our colleagues experience is aligned with our core values of Smart, Driven, Caring, and Inclusive.Key Responsibilities:Work...
-
Career Opportunities for Personal Advisors
4 weeks ago
Bradford, Bradford, United Kingdom Remedy Recruitment Group Full timePersonal Advisor RoleWe are seeking an experienced Personal Advisor to join our team at Bradford Council. As a Personal Advisor, you will work closely with our Leaving Care Team to provide support and guidance to young people in care.Key Responsibilities:Provide personalized support and guidance to young people in careWork closely with the Leaving Care Team...
-
Customer Experience Advisor
4 weeks ago
Bradford, Bradford, United Kingdom Anchor Full timeAbout the Role:We are seeking a highly skilled Customer Experience Advisor to join our team at Anchor, England's largest not-for-profit provider of care and housing for older people. As a Customer Experience Advisor, you will play a vital role in delivering exceptional customer service to our customers, providing assurance, assistance, and practical support...
-
Senior Service Advisor
1 month ago
Bradford, Bradford, United Kingdom JCT600 Full timeSenior Service AdvisorJob Summary:As a Senior Service Advisor at JCT600, you will be responsible for delivering exceptional customer experiences. You will ensure that every aspect of a customer's visit is catered for in a positive and professional manner. We are seeking a driven, self-motivated, and friendly individual who is dedicated to providing an...
-
People Services Specialist
4 weeks ago
Bradford, Bradford, United Kingdom Yorkshire Building Society Full timeColleague Experience ExpertAs a key member of our team, you will play a vital role in delivering exceptional colleague experience and operational excellence. You will be responsible for providing expert support to our colleagues, ensuring that they receive the best possible service and experience throughout their lifecycle with us.About the RoleAs a...
-
Customer Experience Advisor
4 weeks ago
Bradford, Bradford, United Kingdom Anchor Full timeAbout the Role:We are seeking a skilled Customer Experience Advisor to join our team at Anchor, England's largest not-for-profit providers of care and housing for older people. As a Customer Experience Advisor, you will play a pivotal role in managing and resolving complaints to ensure an excellent service for our tenants and stakeholders.Key...
-
Employee Relations Advisor
4 weeks ago
Bradford, Bradford, United Kingdom Liberty Global Europe Ltd. (UK) Full timeEmployee Relations Advisor Job DescriptionThe Employee Relations Advisor will play a key role in delivering high-quality and consistent Employee Relations advice to Liberty Global Europe Ltd. (UK). The successful candidate will provide Employee Relations advice, support, and coaching to line managers across the end-to-end employee lifecycle.Key...
-
Service Advisor
4 weeks ago
Bradford, Bradford, United Kingdom JCT600 Full timeJob Summary:We are seeking a skilled Service Advisor to join our team at BMW in Bradford. As a Service Advisor, you will be responsible for delivering exceptional customer experiences, ensuring every aspect of their visit is catered for in a positive and professional manner.Key Responsibilities:Ensure the highest standard of courtesy and integrity when...
-
Customer Service and Collections Advisor
3 weeks ago
Bradford, Bradford, United Kingdom Yorkshire Water Full timeCollections and Customer Service Role OverviewWe are seeking an experienced and skilled Customer Service and Collections Advisor to join our team at Yorkshire Water. In this role, you will be responsible for delivering exceptional customer service and ensuring timely collections of payments from customers across the Yorkshire region.Key...
-
Service Advisor
4 weeks ago
Bradford, Bradford, United Kingdom JCT600 Full timeJob Summary:We are seeking a highly motivated and customer-focused Service Advisor to join our team at JCT600 in Bradford. As a Service Advisor, you will play a vital role in delivering exceptional customer experiences, ensuring that every aspect of our customers' visits is catered for in a positive and professional manner.Key Responsibilities:Provide...