People Services Advisor

7 days ago

Bradford, Bradford, United Kingdom Liberty Global Shared Services Limited Full time

We're seeking a People Services Advisor to join our team in Bradford.

Liberty Global Shared Service Centre (LGSSC) acts as a central specialty service supporting the wider Liberty Global group with specialisms in areas of Finance, Accounting, People, Legal & Systems. This central team supports a number of businesses across Liberty Global.

You will be delivering high-quality and consistent Employee Services advice, support, and resolution to all employees, people managers, and outside parties across the end-to-end employee lifecycle spectrum, through the application of People/Shared Services policies and procedures with the purpose of making LGSSC a great place to work and delivering a great experience to our employees, in a way that improves their effectiveness day to day.

Key Responsibilities:

  • Deliver a quality, consistent, compliant, and professional service to all employees
  • Resolve day-to-day employee and line manager service enquiries, issues, and complaints, identifying and escalating any issues and incidents as appropriate
  • Support line managers and employees with generalist people support including, absence/performance management and misconduct guidance
  • Ensure that all employee data is entered into associated Employee Services systems in a timely, accurate, and consistent manner, to agreed standards and targets
  • Create and maintain documents, records, and data to agreed procedures and standards
  • Ensure the contact management system reflects the nature of the query to ensure a high level of People/Shared Service satisfaction
  • Action workflow requests in a timely and consistent manner
  • Ensure a high level of confidentiality is maintained in all aspects of work
  • Ensure all corporate policies, standards, and agreed People/Shared Service processes are understood by employees and people team, rectifying any non-conformances and making approved amendments where necessary
  • Engage the employee and line manager on with the right guidance process, signposting them and walking them through the right templates, materials, etc. to increase their understanding and capability to self-serve
  • Understand the needs of employees, line managers, and people team (internal and external) and continuously seek to improve people services

Requirements:

  • Must have a minimum L3 CIPD qualification
  • An understanding of the HR employee lifecycle
  • An interest in understanding of employment law, its application, and best practice
  • Strong telephone and email communication skills, capable of delivering advice guidance and managing challenging conversations over the phone at pace
  • Experience of providing relevant advice on policy and process to line managers and employees desirable

What's in it for you?

  • Competitive salary + Bonus **where applicable**
  • 25 days annual leave with the option to purchase 5 more
  • Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover, and dental insurance
  • Matched pension contribution up to 10%
  • Access to our car benefit scheme
  • Access to our online learning platform to continue to develop and grow your career with us
  • The chance to join an innovative, fast-paced, and passionate team

About us:

Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We're eager to hear from you, no matter your background.

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