Service Advisor
4 weeks ago
Job Summary:
We are seeking a skilled Service Advisor to join our team at BMW in Bradford. As a Service Advisor, you will be responsible for delivering exceptional customer experiences, ensuring every aspect of their visit is catered for in a positive and professional manner.
Key Responsibilities:
- Ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
- Qualify and understand customer requirements, advising on predicted completion times and collection arrangements.
- Progress vehicle repairs through the workshop, utilizing effective communication with workshop control to ensure agreed vehicle completion times are adhered to.
- Respond to customer enquiries by telephone, email, and in person, successfully converting these into firm bookings.
- Communicate effectively to keep customers advised on the progress of repairs and servicing.
- Professionally sell products, services, and repair work as appropriate to customers' needs, ensuring all objectives are fully achieved.
- Invoice completed work and take payments where required.
- Work as part of a team to ensure all departmental objectives and KPIs are achieved.
- Utilize dealer and manufacturer systems to capture data and maintain accurate records.
Qualifications:
- A proven track record of achieving high levels of customer satisfaction.
- A customer-centric approach, striving to deliver service above customer expectations with strong verbal and written communication skills.
- Strong IT skills are essential, with experience of using databases desirable.
- Ability to work to targets, deadlines, and under pressure.
- Ability to quickly build strong relationships.
- A true team player.
- A driving license free from excessive penalties.
Why Join JCT600?
We offer a competitive salary and bonus scheme, a life assurance plan, a company pension, 26 days annual leave, flexible working policies, and a range of training and leadership development programs.
At JCT600, we aim to be the best every day, creating an experience that sets us apart. We celebrate each person's journey and provide equal opportunities to all candidates and employees.
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