People Services Advisor

6 days ago

Bradford, Bradford, United Kingdom Liberty Global Shared Services Limited Full time

Employee Services Advisor Opportunity

Liberty Global Shared Services Limited is seeking a skilled Employee Services Advisor to join our team in Bradford. As a key member of our Shared Services team, you will play a vital role in delivering high-quality Employee Services advice, support, and resolution to all employees, people managers, and external parties across the end-to-end employee lifecycle spectrum.

Key Responsibilities:

  • Deliver a quality, consistent, compliant, and professional service to all employees.
  • Resolve day-to-day employee and line manager service enquiries, issues, and complaints, identifying and escalating any issues and incidents as appropriate.
  • Support line managers and employees with generalist people support, including absence/performance management and misconduct guidance.
  • Ensure that all employee data is entered into associated Employee Services systems in a timely, accurate, and consistent manner, to agreed standards and targets.
  • Create and maintain documents, records, and data to agreed procedures and standards.
  • Ensure the contact management system reflects the nature of the query to ensure a high level of People/Shared Service satisfaction.
  • Action workflow requests in a timely and consistent manner.
  • Ensure a high level of confidentiality is maintained in all aspects of work.
  • Ensure all corporate policies, standards, and agreed People/Shared Service processes are understood by employees and people team, rectifying any non-conformances and making approved amendments where necessary.
  • Engage employees and line managers with the right guidance process, signposting them and walking them through the right templates, materials, etc. to increase their understanding and capability to self-serve.
  • Understand the needs of employees, line managers, and people team (internal and external) and continuously seek to improve people services.

Requirements:

  • Must have a minimum L3 CIPD qualification.
  • An understanding of the HR employee lifecycle.
  • An interest in understanding employment law, its application, and best practice.
  • Strong telephone and email communication skills, capable of delivering advice, guidance, and managing challenging conversations over the phone at pace.
  • Experience of providing relevant advice on policy and process to line managers and employees desirable.

What's in it for you?

  • Competitive salary + Bonus **where applicable**
  • 25 days annual leave with the option to purchase 5 more.
  • Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover, and dental insurance.
  • Matched pension contribution up to 10%.
  • Access to our car benefit scheme.
  • Access to our online learning platform to continue to develop and grow your career with us.
  • The chance to join an innovative, fast-paced, and passionate team.

About Liberty Global:

Liberty Global is a world leader in broadband, video, and mobile communications, investing in fibre and 5G networks to provide over 85 million fixed and mobile connections through leading brands, such as Virgin Media O2, VodafoneZiggo, and Telenet. Our Ventures portfolio has strategic stakes in over 75 companies in content, tech, and infrastructure, including ITV, Formula E, AtlasEdge, and Egg. We prioritize diversity, equity, and sustainability, using technology for good. If you're entrepreneurial and thrive on challenges, join our high-performing team.

Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We're eager to hear from you, no matter your background.

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