Reception Team Member

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Hotel Du Vin Full time

At Malmaison Edinburgh City, we are looking for a Reception Team Member to provide exceptional customer service and ensure seamless front desk operations. As a key member of our team, you will be responsible for welcoming guests, managing bookings, and resolving any issues that may arise.

Salary and Benefits:

A competitive hourly rate of £9.95 per hour, working 24 hours per week, is offered along with award-winning training programs for career development and growth opportunities.

Job Description:

The successful candidate will be responsible for:

  • Welcoming guests and responding to inquiries in a professional and courteous manner
  • Managing front desk operations, including check-in/check-out procedures and room assignments
  • Handling guest complaints and resolving issues efficiently
What We Offer:
  • Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality
  • Discounted friends and family room rate
  • 35% off dining bill at Brasseries and Bistros
  • Fully funded apprenticeship programs
  • Cycle to work scheme and healthcare cash plans
  • Referral schemes and complimentary stays on anniversaries
  • Proud sponsor of The Brain Charity and employee assistance program


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