Accor Hotel Team Member

1 month ago


Liverpool, Liverpool, United Kingdom AccorHotel Full time

Be the Face of Our Hotel

We are seeking a highly motivated and service-focused individual to join our team as a Guest Services Team Member. As the first point of contact for our guests, you will be responsible for ensuring a warm and welcoming experience from arrival to departure.

Key Responsibilities:

  • Provide exceptional customer service and ensure a smooth check-in and check-out process.
  • Contribute to guest satisfaction by providing high-quality services throughout their stay.
  • Manage guest reservations and take care of their needs in our restaurant and bar.
  • Meet departmental objectives and promote the hotel's offer to increase sales.
  • Anticipate guest needs and take them into consideration.
  • Handle guest complaints and provide a response as soon as possible.

Requirements:

  • Service-focused personality and experience is an asset.
  • Fluency in English is essential, with additional languages a plus.

What We Offer:

  • Competitive hourly rate of 12.00.
  • 28 days of paid holidays per year (pro rata).
  • Employee benefits, including a company pension, cycle to work scheme, and discounted or free food.

Work Environment:

  • You will be a key member of the reception team and the face of the hotel brand.

Work Authorization:

  • United Kingdom (required).

Work Location:

  • In person.


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