Accor Hotel Team Member
1 month ago
Be the Face of Our Hotel
We are seeking a highly motivated and service-focused individual to join our team as a Guest Services Team Member. As the first point of contact for our guests, you will be responsible for ensuring a warm and welcoming experience from arrival to departure.
Key Responsibilities:
- Provide exceptional customer service and ensure a smooth check-in and check-out process.
- Contribute to guest satisfaction by providing high-quality services throughout their stay.
- Manage guest reservations and take care of their needs in our restaurant and bar.
- Meet departmental objectives and promote the hotel's offer to increase sales.
- Anticipate guest needs and take them into consideration.
- Handle guest complaints and provide a response as soon as possible.
Requirements:
- Service-focused personality and experience is an asset.
- Fluency in English is essential, with additional languages a plus.
What We Offer:
- Competitive hourly rate of 12.00.
- 28 days of paid holidays per year (pro rata).
- Employee benefits, including a company pension, cycle to work scheme, and discounted or free food.
Work Environment:
- You will be a key member of the reception team and the face of the hotel brand.
Work Authorization:
- United Kingdom (required).
Work Location:
- In person.
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