Resident Experience Manager

3 weeks ago


London, Greater London, United Kingdom Moda Living Ltd Full time

Are you looking for a challenging and rewarding role where you can make a real difference in people's lives? As a Resident Night Ambassador at Moda Living Ltd, you will be responsible for delivering exceptional customer service and resident engagement.

About the Role

This is a key role within our community team, and the successful candidate will be responsible for ensuring that our residents receive a positive and memorable experience. The role involves delivering the Moda service standard to residents and visitors, responding to queries in a timely manner, and providing accurate information to residents face-to-face or via phone.

  • Deliver exceptional customer service and resident engagement
  • Consistently deliver the Moda service standard to residents and visitors
  • Respond to resident queries and meet response times
  • Provide informed and accurate information to residents

The estimated salary for this role is £27,500 - £30,000 per annum, based on location and experience. We also offer a range of benefits, including 25 days annual leave, flexible working hours, and access to ongoing training and development opportunities.

About You

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Passion for delivering an exceptional resident experience
  • Basic knowledge of local attractions and destinations


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