Resident Experience Manager
3 weeks ago
Are you looking for a challenging and rewarding role where you can make a real difference in people's lives? As a Resident Night Ambassador at Moda Living Ltd, you will be responsible for delivering exceptional customer service and resident engagement.
About the RoleThis is a key role within our community team, and the successful candidate will be responsible for ensuring that our residents receive a positive and memorable experience. The role involves delivering the Moda service standard to residents and visitors, responding to queries in a timely manner, and providing accurate information to residents face-to-face or via phone.
- Deliver exceptional customer service and resident engagement
- Consistently deliver the Moda service standard to residents and visitors
- Respond to resident queries and meet response times
- Provide informed and accurate information to residents
The estimated salary for this role is £27,500 - £30,000 per annum, based on location and experience. We also offer a range of benefits, including 25 days annual leave, flexible working hours, and access to ongoing training and development opportunities.
About YouTo succeed in this role, you will need:
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Passion for delivering an exceptional resident experience
- Basic knowledge of local attractions and destinations
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