Resident Experience Manager

6 days ago


London, Greater London, United Kingdom Moda Living Ltd Full time

Role Overview: We are seeking an experienced Resident Client Services Manager to join our team at Moda Living Ltd. This role involves creating new partnerships, building a rapport with the community, and showcasing the Moda brand.

">">In this role, you will have the opportunity to push the boundaries of style, service, and community. You will focus on best-in-class service and high-quality design, while pioneering positive change in the UK rental landscape and creating happy, healthy, connected, and well communities.

Main Responsibilities:">
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  • Deliver first-class customer service and resident engagement by consistently delivering the Moda service standard to residents and all visitors to the building.">
  • Work closely with the Marketing team on social media activity and oversee all aspects of the resident's service experience to troubleshoot processes and procedures and improve customer service quality.">
  • Follow the complaints procedure and provide training on handling sensitive customer service issues.">
  • Conduct a staff Rota for your department and arrange cover when necessary.">
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Requirements:

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  2. You must have demonstrable experience in a similar role (hospitality or private rental sector preferred).">
  3. You must be willing to go the extra mile and have strong creative skills.">
  4. You should have a good knowledge of local attractions and destinations, keeping up to date with trends and opportunities and using this to influence event strategy and direction.">
  5. You should be able to lead with the organization of on-site events.">
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Salary: £35,000 - £40,000 per annum

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About Us: Moda Living Ltd is creating the UK's leading lifestyle experience brand by delivering and operating next-generation neighbourhoods to live, work, and play.



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