Resident Experience Specialist

3 weeks ago


London, Greater London, United Kingdom Pertemps London Full time

Transform Resident Experiences:

Pertemps London and Hammersmith & Fulham Council are seeking a Resident Experience Specialist to provide top-notch customer service and support to residents across various channels.

About the Position:

  • Collaborate with service providers to manage complex cases and deliver timely solutions.
  • Act as a champion for excellent customer service, contributing to continuous improvement initiatives.

Requirements:

  • Experience working in customer-facing roles, preferably in a public sector or call centre environment.

What You'll Gain:

  • Extensive training and support to develop your skills in council services.
  • Opportunity to work in a diverse and dynamic team focused on delivering exceptional resident outcomes.

The estimated salary for this role is approximately £25,000 per annum, depending on qualifications and experience.



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