Call Center Team Member

3 weeks ago


Manchester, United Kingdom Focus Group Full time

Our Company Culture

We strive to create an inclusive, collaborative, and rewarding environment where you can thrive and achieve brilliant things.

At Focus Group, we believe in empowering our employees to make a real difference in the lives of our customers. We're passionate about delivering exceptional customer experiences and are committed to making our workplace a great place to work.

Job Requirements

  • Strong customer service orientation, with a focus on building trust and rapport with customers.
  • Ability to work well under pressure, managing multiple tasks and escalations while maintaining high standards of customer service.
  • Strong analytical and problem-solving skills, with the ability to quickly gather relevant information and take timely action to resolve customer queries.
  • Collaborative team player with excellent communication skills, able to work effectively with colleagues and contribute to team success.

What We Offer

  • A competitive salary of £22,000-£24,000 per annum.
  • Lucrative bonus and incentive schemes.
  • Pension & Benefits Platform with Exclusive Discounts.


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