Hometree Finance Operations Associate

3 weeks ago


London, Greater London, United Kingdom Hometree Marketplace Limited Full time
Renewable Energy Solutions Job at Hometree Finance

We are a rapidly growing company in the renewable energy sector, seeking a skilled Customer Support Representative to join our operations team at Hometree Finance. As a key member of our team, you will play a vital role in ensuring seamless customer experiences, managing customer interactions, and validating documentation quality.

Job Responsibilities
  • Enhance Customer Engagement: Deliver a comprehensive operational experience for customers, enhancing their journey from start to finish.
  • Manage Customer Communications: Handle customer inquiries and complaints through various channels, prioritising exceptional service across all touchpoints.
  • Validate Installation Standards: Review and confirm installation documentation accuracy to ensure high-quality installations, addressing discrepancies as needed.

In this exciting opportunity, you will work closely with our installer network, stakeholders, and tech teams to support product offerings, drive process automation, and enable scalability. We offer a range of benefits, including 33 days holiday, hybrid working, and £300 Home office allowance.



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