Customer Support Specialist
4 weeks ago
We are a pioneering company in the renewable energy sector, dedicated to transforming the way homeowners access sustainable solutions. Our innovative approach focuses on decentralised, digitised, and renewable energy systems, empowering UK residents to manage their energy consumption efficiently.
Job OverviewWe are seeking a skilled Customer Support Representative to join our dynamic team at Hometree Finance, the branch of Hometree focused on providing flexible financing for home energy upgrades. As a key member of our operations team, you will play a vital role in ensuring seamless customer experiences, managing customer interactions, and validating documentation quality.
Responsibilities- Ensure Smooth Customer Journeys: Deliver a comprehensive operational experience for customers, enhancing their journey from start to finish.
- Manage Customer Engagements: Handle customer inquiries and complaints through various channels, prioritising exceptional service across all touchpoints.
- Validate Documentation Quality: Review and confirm documentation accuracy to ensure installations meet high standards, addressing discrepancies as needed.
In this fast-paced, multi-faceted position, you will have opportunities to grow within a company dedicated to accelerating the transition to net-zero homes. You will foster strong relationships with installers, stakeholders, and tech teams to support product offerings, drive process automation, and enable scalability.
What We're Looking For- Passion for Customer Service: A genuine enthusiasm for customer service and engaging with customers on a daily basis.
- Relevant Experience: Previous experience in customer operations, ideally within an FCA-regulated consumer credit firm.
- Excellent Communication Skills: Strong communication abilities that foster positive, lasting relationships.
We offer a range of benefits, including 33 days holiday (inclusive of bank holidays) and your birthday, hybrid working, free boiler & home emergency cover, discounted gym membership, £300 Home office allowance, and regular team socials.
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