Energy Transition Specialist

5 days ago

London, Greater London, United Kingdom Hometree Full time
About the Role

We are seeking an energetic and customer-focused Energy Transition Specialist to join our team at Hometree Finance. In this role, you will play a key part in helping UK homeowners transition to net-zero energy solutions. Our company is transforming the UK residential market by offering affordable financing for sustainable upgrades such as solar energy systems and heat pumps.

As a Client Support Representative, you will be responsible for delivering exceptional service to our customers, ensuring seamless interactions across various channels, and validating documentation for high-quality installations. You will also foster strong relationships with installers, stakeholders, and tech teams to support product offerings, drive process automation, and enable scalability.

Responsibilities include:

  • Ensure Seamless Customer Experiences: Deliver a smooth end-to-end operational journey for our customers, enhancing their experience from start to finish.
  • Manage Customer Interactions: Handle customer inquiries and complaints through phone, email, and chat, prioritizing exceptional service across all channels.
  • Validate Documentation: Review and confirm documentation quality to ensure installations meet high standards, addressing discrepancies as needed.
  • Systems and Processes Knowledge: Continuously evaluate existing workflows to identify areas for improvement, adapting to evolving business needs.
  • Support Installer Relationships: Build and manage relationships with installers, helping them effectively offer Hometree Finance's products.
  • Maintain Process Documentation: Create and update detailed documentation promoting knowledge sharing and operational consistency.
  • Foster Stakeholder Collaboration: Build strong connections with internal and external stakeholders, including tech teams, to leverage tools that support process automation and scalability.
Requirements

We are looking for a candidate with:

  • Possession of relevant experience in customer operations, ideally within an FCA-regulated consumer credit firm.
  • Excellent communication skills, fostering positive lasting relationships.
  • A meticulous eye for detail and a commitment to accuracy and compliance.
  • Process-oriented mindset, with experience in creating, documenting, and refining processes to enhance operational efficiency.
  • A collaborative spirit, thriving in a small agile team and actively contributing ideas to improve team and customer experiences.
  • Adaptability, comfortable working in a rapid growth environment.
  • A proactive approach, embracing challenges and seeking solutions beyond immediate responsibilities.
Benefits

We offer a competitive salary of £45,000 per annum, plus benefits, including:

  • 33 days holiday (inclusive of bank holidays) and your birthday.
  • Hybrid working arrangement, with 2 days per week spent in our London office.
  • Free boiler & home emergency cover with Hometree, plus 40% discount for friends & family.
  • Discounted gym membership across over 100 UK gyms (independent and chains), and free fitness, wellness, and nutrition apps.
  • £300 home office allowance.
  • Support for mental health and wellbeing via Oliva.
  • Menopause support from Stella, including friends & family access.
  • Cycle to work scheme.

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