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Visiting Officer

1 month ago

Enfield Town, Greater London, United Kingdom Brackenberry Full time

We are partnering with a Local Authority in Enfield to provide visiting support services. The successful candidate will work on a 2.5-month contract, with the possibility of extension at the client's discretion.

Key Responsibilities:

  • Deliver high-quality visiting support services, working across the Assessment Hub as a pooled resource to ensure effective operation of the services.
  • Understand and respond to customer needs, providing technical assessment and collection advice and guidance, both written and verbal.
  • Develop skills and knowledge to deliver support services in a consistent and efficient manner.
  • Deal professionally with a wide range of contacts, using tact and discretion, and assess needs to re-direct enquiries where necessary.
  • Resolve customer enquiries at all levels, ensuring relevant systems are updated and adequate audit trails are in place.

Requirements:

  • Business administration or Local Government professional qualification in collection/benefit/welfare reform services or equivalent.
  • Experience of providing visiting services, with a successful track record.
  • Adaptability and willingness to be part of a pooled resource across the assessment hub.
  • Experience of dealing with income-related and other claims, changes in circumstance, and other enquiries within a collection/assessment-related environment.

Please note:

  • You should be available to work immediately or at short notice.
  • You should have the right to work in the UK.
  • This role requires an enhanced DBS.

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer.

Important: We will interpret your application as permission to submit your CV to this role, unless you advise us otherwise. Your DBS must be either through us or accompanied by a subscription to the DBS updating service.