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Customer Service and Administrative Support Officer

2 months ago

Chorley, United Kingdom Lancashire Mind Full time
About the Role

We are seeking a highly skilled and compassionate individual to join our team as a Customer Service and Administration Officer. As a key member of our team, you will provide exceptional customer service and administrative support to our clients and stakeholders.

Key Responsibilities
  • Provide high-quality customer service to clients and stakeholders via phone, email, and in-person
  • Manage and maintain accurate records and databases
  • Assist with administrative tasks, including correspondence, reports, and presentations
  • Develop and maintain strong relationships with clients and stakeholders
  • Contribute to the development and implementation of administrative processes and procedures
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Strong administrative and organizational skills
  • Proficiency in Microsoft Office and database management
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Commitment to providing exceptional customer service and support
About Us

Lancashire Mind is a leading mental health charity dedicated to improving the mental wellbeing of Lancashire communities. We offer a supportive and inclusive work environment, with opportunities for professional development and growth.

We are proud to offer a range of benefits, including a workplace pension scheme, paid emergency time off, regular supervision, and a commitment to supporting learning and development opportunities.

Join us in our mission to make a positive impact on the lives of those we serve.