Customer Service Administrator
5 months ago
Overview:
**We are a young and growing Accident Repair Centre, based in Adlington near Chorley, seeking a highly motivated and customer-oriented individual, with a keen attention to detail and positive "can do" approach, to join our team.**
As a Customer Service Representative, you will be the first point of contact for our customers, handling enquiries, updates and managing the administration of their vehicle repair from the beginning to the end of the process.
**Duties**:
- Log vehicle/repair details in our system, updating progress from the vehicle landing on site, to handing back to the customer
- Creating invoices and satisfaction notes
- Perform data entry tasks to update customer records and maintain accurate information
- Collaborate with other departments to ensure customer satisfaction
**Skills**:
- Excellent verbal and written communication skills in English
- Strong data entry skills with attention to detail and consistency
- Knowledge of phone etiquette and professional communication
- Ability to effectively communicate with diverse customers and adapt to different communication styles
- Strong problem-solving skills and ability to remain calm under pressure
We offer competitive pay, opportunities for career growth, and a supportive work environment. If you are passionate about delivering exceptional customer service and have the skills required for this role, we would love to hear from you.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service/admin: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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