Junior Customer Service Assistant
4 months ago
**Junior Customer Service Assistant Job Description**
Are you looking to work for a great company that will value you as an employee?
Come and join our team at Black Box Security
This is a highly rewarding position, joining a strong and dedicated operations team providing high level of customer service to all clients.
We are looking for a Junior Customer Service Assistant offering the following benefits;
- Pay will be in line with apprenticeship pay
- Level 3 Business Administration Qualification
- 22 days holiday (plus bank holidays)
- Up to additional 3 days holiday via salary sacrifice
- Private medical insurance
- Sick pay
- Attendance bonus scheme
- Company Pension Scheme
- A long-term permanent position with the opportunity for career development
- Great team
- Pleasant working environment
- Hours of work are Monday to Friday 40 hours per week 8 hours per day
Inline with Black Box’s growth plan and our continued success and expansion, a new opportunity for a Junior Customer Service Assistant has come available, working out of our headquarters in Chorley, Lancashire PR6 7BX.
- Key point of contact for customers
- Answering customer service calls in line with company procedures
- Answering customer queries where applicable
- Discussing site visits with customers, confirming attendance and collecting feedback
- Re-date and reconfirm site visits with customers and engineers where necessary.
- Liasing with all departments to ensure customer needs are met; particularly field engineers
- Providing office support to the service team where necessary
- Ensure that customers needs are met promptly and accurately; focusing on client satisfaction.
- Helping maintain company quality control
- General admin duties (scanning, printing, filing etc.)
- Any other ad hoc duties requested via your manager
**About you**:
Excellent organisational skills
- Confident positive telephone manner
- Good interpersonal skills and ability to work as part of a team
- Willingness to learn and help the team
- Friendly, flexible and adaptable as our industry, especially the service department, is very reactive.
- Work well under pressure
- Strong communication skills
- Ability to perform tasks using Microsoft word, excel, and outlook.
- Ability to communicate professionally with all departments throughout the company.
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