HR Service Team Lead

1 day ago

Blackburn, Blackburn with Darwen, United Kingdom Agility Resoucing Full time

{"h1": "HR Service Team Lead", "p": "We are seeking an experienced HR Service Team Lead to join our team at Agility Resourcing. As a key member of our HR Shared Services team, you will be responsible for overseeing the delivery of HR services to our clients.

Key Responsibilities:

* Assist the HRSSC Manager in developing the HRSSC
* Oversee a customer-focused administrative/transactional function that meets SLAs and KPIs
* Champion the work of the team to ensure efficiency and quality in the delivery of the HRSSC
* Provide training to the team on systems, policies, and procedures as required
* Effectively deal with any queries escalated to your attention
* Support all staff designated to your responsibility to achieve the targets
* Motivate your team through monthly 1:1s and identify training needs
* Regularly seek feedback from stakeholders on performance and productivity

Requirements:

* High-level understanding of HR issues, processes, and procedures together with knowledge of statutory requirements
* In-depth knowledge of transactional processes (preferably gained in a HR environment) to enable interpretation for policy and guidance to customers
* Knowledge and understanding of HR Administration
* Understanding of Data Protection legislation, its implications, and the need to comply
* Experience of working in a customer-focused environment, ideally working to SLAs
* Experience of managing a team and able to demonstrate achievement of performance and efficiency benefits through coaching and people development
* Strong organisational skills
* Excellent verbal and written communication skills
* Ability to balance demands and priorities
* Experience of problem-solving
* Ability to proactively identify opportunities to improve the service

Benefits:

* Free parking
* Great office environment
* 30 days holiday including bank holidays
* Study support
* Opportunity to work from home 1 day per week after probation

If you are a motivated and experienced HR professional looking for a new challenge, please apply for this exciting opportunity.

", "h2": "About Agility Resourcing", "p": "Agility Resourcing is a leading provider of HR services to businesses across the UK. We are committed to delivering high-quality services that meet the needs of our clients.

We are proud to be working with one of the UK's most innovative organisations with a $2 billion turnover.

If you are interested in this opportunity, please apply with your CV and a cover letter.

", "h3": "How to Apply", "p": "To apply for this role, please submit your CV and a cover letter to [insert contact information].

We look forward to hearing from you.

"}

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